Overview
Work History
Education
Timeline
Generic

Au Ming Kwang

Kuala Selangor, Selangor

Overview

7
7
years of professional experience
1
1
Language

Work History

Customer Service Officer

Webhelp
12.2023 - 05.2024
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Kitchen Cook

Fatt Kee Roast Duck & Chicken Rice Shop
12.2021 - 03.2023
  • Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
  • Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
  • Utilized advanced knife skills and techniques to expertly prepare ingredients for various dishes in an efficient manner.
  • Verified proper portion sizes to consistently attain high food quality standards.

Assistant Store Supervisor

Jordone Corporation Sdn Bhd
08.2018 - 09.2021
  • Managed inventory levels for optimal product availability, minimizing out-of-stock instances.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised daily operations by directing customer service, inventory and sales operations.


Salesperson

Smart Master
03.2017 - 06.2018
  • Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.


Education

SMK Cheras Perdana
Cheras, Selangor, Malaysia

Timeline

Customer Service Officer

Webhelp
12.2023 - 05.2024

Kitchen Cook

Fatt Kee Roast Duck & Chicken Rice Shop
12.2021 - 03.2023

Assistant Store Supervisor

Jordone Corporation Sdn Bhd
08.2018 - 09.2021

Salesperson

Smart Master
03.2017 - 06.2018

SMK Cheras Perdana

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Au Ming Kwang