Atiqah Hanani Bt. Ahmad Kamal Azmi
Marketing
Jenjarum,10
Summary
Offering excellent communication and interpersonal abilities, eager to learn and grow in customer-focused environment. Brings capability to quickly grasp complex insurance concepts and apply effective customer service techniques. Ready to use and develop strong listening and problem-solving skills in Marketing, Customer Service role.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Insurance Customer Service Representative
Brother Windscreen Sdn. Bhd.
Cyberjaya, Selangor
08.2023 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Monitor Merimen System for the successful claim, payable, and auto payment from the insurance to be under appeal cases.
Corporate Sales Executive
Experian Information Services Sdn. Bhd.
Mid Valley, Kuala Lumpur
01.2019 - 12.2022
- Expanded market share by identifying new business opportunities and potential clients.
- Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.
- Delivered compelling presentations to executive-level clients, showcasing the value proposition of our offerings and closing deals successfully.
- Established long-term client relationships through effective communication and negotiation skills.
- Increased corporate sales revenue by developing and implementing strategic sales plans.
Project & Creative Supervisor
Rayyan Haya Reesources Sdn. Bhd.
Bangi , Selangor
01.2017 - 12.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Tour Guide Cum Marketing Executive
HCA Vacation Sdn. Bhd.
Petalling Jaya, Selangor
01.2014 - 12.2017
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Digital Database Supervisor
Joey Yap Research International Sdn. Bhd.
06.2010 - 12.2013
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
TVET Certificate - Digital Marketing
Funnel Evo College
Damansara, Selangor, Malaysia 03.2025 - Current
Diploma - Marketing
Politeknik Sultan Azlan Shah
Behrang, Perak 01.2010 - 12.2013
SPM - Business Management
SMT Seri Pelindung
Kuantan, Pahang, Malaysia 01.2018 - 12.2019
PMR - General Studies
SMK Bukit Jalil
Kuala Lumpur, Malaysia 01.2005 - 12.2007
Skills
Eligibility determination
Self motivation
Verbal and written communication
Critical thinking
Complaint handling
Analytical thinking
Customer service
Problem-solving
Multitasking Abilities
Skilled in Merimen Software
Written communication
Timeline
TVET Certificate - Digital Marketing
Funnel Evo College
03.2025 - Current
Insurance Customer Service Representative
Brother Windscreen Sdn. Bhd.
08.2023 - Current
Corporate Sales Executive
Experian Information Services Sdn. Bhd.
01.2019 - 12.2022
SPM - Business Management
SMT Seri Pelindung
01.2018 - 12.2019
Project & Creative Supervisor
Rayyan Haya Reesources Sdn. Bhd.
01.2017 - 12.2018
Tour Guide Cum Marketing Executive
HCA Vacation Sdn. Bhd.
01.2014 - 12.2017
Digital Database Supervisor
Joey Yap Research International Sdn. Bhd.
06.2010 - 12.2013
Diploma - Marketing
Politeknik Sultan Azlan Shah
01.2010 - 12.2013
PMR - General Studies
SMK Bukit Jalil
01.2005 - 12.2007
Similar Profiles
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
Aileen Sue Ping LeeAileen Sue Ping Lee
Regional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHDRegional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD
Tan Jeng BangTan Jeng Bang
Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)