Experienced Coffee Master and Shift Supervisor with a proven track record of delivering exceptional customer service in high-end coffee houses. Successfully oversees all aspects of shift operations, including service delivery, food safety and management, coffee experience, and staff supervision. Deeply passionate about providing outstanding quality and service, recognized throughout 4 years in the industry. Additionally, has 5 years of experience working in reputable department stores, demonstrating dependability, ambition, and a strong focus on customer satisfaction. Currently pursuing an Associate's degree in Entrepreneurship in Hospitality with an expected graduation in 2018. Eager to utilize skills and knowledge as a customer service manager with the goal of consistently providing world-class service at every interaction. Brings a strong foundation in exceptional customer service with 3 years of experience creating customer-centric environments within big-box stores. Equipped with basic selling skills, in-depth knowledge of business and retail operations, and merchandising expertise. A talented and personable leader seeking a role as a retail customer service manager.