Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ATIQAH SYUHADA BINTI ABD RAHMAN

ATIQAH SYUHADA BINTI ABD RAHMAN

KUALA LUMPUR

Summary

Experienced Coffee Master and Shift Supervisor with a proven track record of delivering exceptional customer service in high-end coffee houses. Successfully oversees all aspects of shift operations, including service delivery, food safety and management, coffee experience, and staff supervision. Deeply passionate about providing outstanding quality and service, recognized throughout 4 years in the industry. Additionally, has 5 years of experience working in reputable department stores, demonstrating dependability, ambition, and a strong focus on customer satisfaction. Currently pursuing an Associate's degree in Entrepreneurship in Hospitality with an expected graduation in 2018. Eager to utilize skills and knowledge as a customer service manager with the goal of consistently providing world-class service at every interaction. Brings a strong foundation in exceptional customer service with 3 years of experience creating customer-centric environments within big-box stores. Equipped with basic selling skills, in-depth knowledge of business and retail operations, and merchandising expertise. A talented and personable leader seeking a role as a retail customer service manager.

Overview

5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
1
1
Language

Work History

ASSISTANT OUTLET MANAGER

LAVENDER CONFECTIONERY & BAKERY SDN BHD
02.2023 - 03.2024
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.

STORE MANAGER TRAINING

BERJAYA STARBUCKS COFFEE COMPANY
02.2023 - 03.2024
  • Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
  • Prepared sales reports and reconciled accounts.
  • Managed sales records, reconciled cash and made bank deposits.
  • Prepared administered payroll for store.
  • Organised and scheduled employee shifts and breaktimes.

SHIFT SUPERVISOR

BERJAYA STARBUCKS COFFEE COMPANY
09.2021 - 01.2023
  • Managed inventory records effectively, making sure there were no discrepancies between sales and stock figures.
  • Supervised employees to ensure tasks were completed on time.

BARISTA

BERJAYA STARBUCKS COFFEE COMPANY
07.2019 - 08.2021
  • Greeted and connected with every customer, recommending drinks.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Described menu items to customers and suggested products based on stated preferences.

Education

Bachelor of Entrepreneurship - Hospitality

UNIVERSITI MALAYSIA KELANTAN

Skills

  • Sales management
  • Inventory control
  • Results-based leadership
  • Food safety regulations
  • Scheduling and planning
  • Customer service

Certification

COFFEE MASTER (BLACKA PRON)

Timeline

ASSISTANT OUTLET MANAGER

LAVENDER CONFECTIONERY & BAKERY SDN BHD
02.2023 - 03.2024

STORE MANAGER TRAINING

BERJAYA STARBUCKS COFFEE COMPANY
02.2023 - 03.2024

SHIFT SUPERVISOR

BERJAYA STARBUCKS COFFEE COMPANY
09.2021 - 01.2023

BARISTA

BERJAYA STARBUCKS COFFEE COMPANY
07.2019 - 08.2021

Bachelor of Entrepreneurship - Hospitality

UNIVERSITI MALAYSIA KELANTAN
ATIQAH SYUHADA BINTI ABD RAHMAN