Athorn M Siriphap
Experienced Customer Service Individual From Cabin Crew And Hospitality Industry.
Kuala Lumpur
Summary
Welcoming, hardworking, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Service-oriented professional with 8 years of cabin crew experience whose reliable with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Pricing Executive
Airasia Ride
6 2023 - Current
- To manage and deliver Airasia Ride fares on an hourly basis onto the platform for customers.
- Attend and adjust to urgent fare discrepancies reported by drivers across the country.
- Report any platform/system discrepancies to concerned personnel Suggest, discuss, find workable ways to improve fares with city ops managers.
- Discuss and Introduced with the team on new methods, practices to result in efficiency..
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
Merchandising Executive
Airasia Superapps
05.2022 - 06.2023
- Assisted Airasia Food team in Thailand, Indonesia, Malaysia to upload marketing assets onto the platform according to each marketing directions.
- Coordinated sequencing of the marketing assets regularly on the for a seamless and interesting front end for consumers.
- Suggest, identify market trends and apply to the platform
- LOB's Attending to last minute request from LOBs to upload marketing artwork onto the platform.
- Maintained open lines of communication with all stakeholders, ensuring timely resolution of issues related to merchandising execution.
Merchant Success Executive
Ourshop > Airasia Fresh > Airasia Grocer
06.2020 - 05.2022
- Pitching to potential sellers to the platform.
- Onboarding them by conducting a webinar for sellers to better understand of the platform both front end and back end.
- Assisting on-boarded sellers/merchants regarding but not limited to store set up, image uploading, troubleshooting, delivery inquiries, finance matters.
- Managed sellers relations effectively by working with the team for campaigns, curation of products, suggesting products to merchandising or marketing to feature sales, increasing traffic to the platform.
- Enhanced sellers satisfaction by providing exceptional service and update them product knowledge from time to time.
Senior Cabin Crew
Airasia Malaysia
11.2015 - 06.2020
- Conducting safety briefing prior the flight with all crew and adhering to all SOPs during service and all phases of flights while with close coordination with the Captain in Command for any abnormalities.
- Ensuring seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards and maintained strict and safely compliance, providing first aid in case of emergency.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Providing comfort to the passengers and crew members and attending to customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Conducting sales of F&B, Merchandise and Duty Free on board and deliver in a timely manner. providing information on the inflight merchandise on board to the passengers.
Cabin Crew
Airasia Malaysia
04.2013 - 11.2015
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Ensuring to provide comfort to passengers and fellow crew.
- Conducting sales of F&B, Merchandise and Duty Free on board as ancillary income Adhering to all SOPs during service and all phases of flights.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Work closely with the team to improve teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Customer Relations Manager
Genex Hospitality Business Solutions
04.2012 - 11.2012
- Be a key person between the company and Clients to find out problems experienced from the users, resolve/rectify and find solutions with the help of the support/tech team yet to enhance and retain clients.
- Working closely with Technical Support Team to provide support to the clients and resolve issues in a timely manner.
- Visiting clients who are using products from Genex Solutions to discuss problems and difficulties and considering these points as room for improvement for Genex Solutions.
- Managed customer relations on ongoing basis to maximize customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Cabin Crew
Phuket Airlines
10.2010 - 01.2012
- Ensuring mainly safety and comfort to passengers during the flight following the standard procedures.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Working as a team during the flight with other cabin crew to provide a long lasting good impression to passengers.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Providing and preparing food and beverage to the passengers and attending to their needs.
Guest Relations Supervisor
InterContinental Dubai Festival City Hotel
10.2009 - 03.2010
- Ensuring arriving VIP guest rooms and amenities are set to the standards of VIP, Inspecting room, amenities together with other departments to be ready for the arrival of VIP Guests.
- Welcoming, meet and greet VIP Guests and escorting them to their room.
- Monitored guest feedback closely, identifying trends and opportunities for improvement within the department.
- Coached new hires on company policies and procedures, setting them up for success in their roles as Guest Relations Agents or Supervisors alike.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times for guests.
Club InterContinental Supervisor
InterContinental Dubai Festival City Hotel
03.2008 - 10.2009
- Ensuring that all guests booked for Club InterContinental will be personally welcomed, escorted to their room following the company standards.
- Oversaw daily operation at the Club InterContinental covering Food and Beverage, Reception and orderliness of the area thus ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Lobby Manager
Holiday Inn Bangkok
11.2005 - 02.2008
- Act as Ambassador of the hotel by welcoming hotel patrons and guests, engaging in a conversation and feedback from guests and discuss with the team for improvement
- Providing information about the hotel, city and other information that guest may need
- Enhanced the hotel''s reputation through exceptional customer service and personalized attention for each guest.
- Welcoming arriving Priority Club Members and ensuring that they will be treated as a member of the hotel.
- Mentored new employees during their onboarding process, providing guidance on best practices and policies.
Customer Service Coordinator
The Peninsula Manila
04.2003 - 11.2005
- Working closely with the Front Office Team to provide excellent service to guests and participated in company-wide initiatives aimed at enhancing the overall customer experience and gaining loyalty.
- Ensuring coordination with hotel outlets, front office and housekeeping and other section to engage with guests and collect comments, feedbacks and preferences.
- Primarily ensure that guest data in the system are rich, clean, complete and ready to be shared with other Peninsula properties.
- Updating the data base guests feedbacks, comments gathered and generate into report and distribute to different departments.
- Provide training to hotel employees to be aware of loyalty program is important in keeping guests to patronize Peninsula Group.
Business Club Floor Officer
The Peninsula Manila
12.2002 - 04.2003
- Welcoming guests booked for Club Floor and assist in check in and preparing all necessary documents for arriving guests.
- Ensuring room inspection is done prior to arrival of the guests.
- Performing Front office duties involving cashiering, billing and concierge.
- Ensuring the lounge cleanliness, F&B spread is well displayed and serving guests in the lounge.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Front Office Receptionist
The Peninsula Manila
05.1999 - 11.2002
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Actively boost the hotel revenue by up selling technique Following the standards of the hotel in performing daily work or assigned task.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained clean reception area to promote positive, professional environment for clients.
Education
Bachelor of Science - Hotel And Restaurant Management
San Sebastian College
Manila, Philippines 04.2001 - 05.1999
High School Diploma -
San Sebastian College
Manila, Philippines 04.2001 - 05.1994
Skills
Assertiveness
Cultural Awareness
Coaching and Mentoring
Interpersonal communications
Verbal and written communication
Address - Home Address
Block A, 16-06 Casa Desa Condominium, 1 Jalan Desa Utama, Taman Desa, WP Kuala Lumpur, 58100, Malaysia
Awards Certificates Training
- 04/26/17, Food Handling Course, Airasia Berhad Malaysia, Kuala Lumpur Malaysia
- 11/01/16, Critical Incident Stress Management Peer Support Course, Airasia Berhad Malaysia, Kuala Lumpur Malaysia
- 10/01/15, Senior Flight Attendant Training, Airasia Berhad Malaysia, Kuala Lumpur Malaysia
- 02/09/15, Skills Acquisition & Leadership Training, Airasia Berhad Malaysia, Kuala Lumpur Malaysia
- 04/08/13, 06/06/13, Flight Attendant Initial Training, Airasia Berhad Malaysia, Kuala Lumpur Malaysia
- 01/08/11, 01/09/11, Business Class Training, Phuket Air, Jeddah Saudi Arabia
- 08/10/10, 09/15/10, Cabin Crew Initial Training, Phuket Air, Bangkok Thailand
- 12/01/08, Supervisor of the Quarter Award, InterContinental Dubai Festival City, Dubai
- 05/01/08, Basic Food Hygiene Course, InterContinental Dubai Festival City, Dubai
Personal Information
- Place of Birth: Chiang Mai, Thailand
- Height: 168 cm
- Weight: 67 kg
- Passport Number: AC2527196
- Passport Place Of Issue: Bangkok, Thailand
- Date of Birth: 01/09/78
- Nationality: Thai
- Marital Status: Single
Timeline
Merchandising Executive
Airasia Superapps
05.2022 - 06.2023
Merchant Success Executive
Ourshop > Airasia Fresh > Airasia Grocer
06.2020 - 05.2022
Senior Cabin Crew
Airasia Malaysia
11.2015 - 06.2020
Cabin Crew
Airasia Malaysia
04.2013 - 11.2015
Customer Relations Manager
Genex Hospitality Business Solutions
04.2012 - 11.2012
Cabin Crew
Phuket Airlines
10.2010 - 01.2012
Guest Relations Supervisor
InterContinental Dubai Festival City Hotel
10.2009 - 03.2010
Club InterContinental Supervisor
InterContinental Dubai Festival City Hotel
03.2008 - 10.2009
Lobby Manager
Holiday Inn Bangkok
11.2005 - 02.2008
Customer Service Coordinator
The Peninsula Manila
04.2003 - 11.2005
Business Club Floor Officer
The Peninsula Manila
12.2002 - 04.2003
Bachelor of Science - Hotel And Restaurant Management
San Sebastian College
04.2001 - 05.1999
High School Diploma -
San Sebastian College
04.2001 - 05.1994
Front Office Receptionist
The Peninsula Manila
05.1999 - 11.2002
Pricing Executive
Airasia Ride
6 2023 - Current
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