Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Athirah Khalib

Athirah Khalib

IT Support
Kulim, Kedah

Summary

Motivated IT professional with experience in technical support, cloud platforms, and incident management. Certified in Kubernetes and DevOps, I have hands-on skills in building CI/CD pipelines, containerization, and cloud-native deployments.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

IDC Service Desk

Intel
Kulim, Kedah
02.2025 - Current
  • Experienced in managing and monitoring incidents for critical services, diagnosing and troubleshooting systems, and providing technical solutions.
  • Skilled in improving service reliability and performance, establishing standard escalation procedures, and collaborating with system architects and software engineers to develop scalable support systems.
  • Committed to continuous improvement through system monitoring and technology advancements. Proficient in supporting customer technology, product, service, and business processes.
  • Expertise in driving technical and quality improvements in incident and knowledge management, and monitoring performance indicators.

IT Support Officer

Malaysia Airports (MAHB)
01.2024 - 01.2025
  • Analyzed incident and service request metrics, identifying key opportunities to reduce recurring incidents and increase the First Level Resolution Rate (FLRR), driving operational improvements.
  • Oversaw the escalation of tickets from the Operation Center to Site Engineers, ensuring prompt attention to issues.
  • Successfully performed first-level incident troubleshooting, resolving issues quickly and reducing escalations to higher-level support teams.

IT Manufacturing Support

Micron Memory
01.2022 - 12.2023
  • Proactively created and managed problem records, linking incidents/requests to ensure all issues were resolved within stringent Service Level Agreements (SLA).
    Conducted 24/7 real-time dashboard monitoring, ensuring operational excellence and immediate response to potential disruptions.Collaborated with a global team to provide Level 1 support for IT incidents and service requests, ensuring minimal operational disruptions to factories and consistently maintaining high levels of customer satisfaction.
  • Monitored key factory performance metrics and promptly responded to critical deviations, effectively mitigating risks and minimizing the impact on manufacturing operations.
  • Developed and enhanced the Knowledge Base, enabling faster, more efficient resolution of reported issues and improving response times.
  • Skilled at working independently and collaboratively in a team environment.

Education

Diploma - Information Technology

Universiti Tun Hussein Onn Malaysia
06.2018 - 01.2021

Sijil Pelajaran Malaysia (SPM) -

MRSM Imtiaz YT Ketengah
01.2016 - 01.2017

Skills

Customer Experience

Problem-solving

Scripting

Prometheus

Kubernetes

Certification

CKA: Certified Kubernetes Administrator, 07/2024, 07/2026, Linux Foundation

Timeline

IDC Service Desk

Intel
02.2025 - Current

IT Support Officer

Malaysia Airports (MAHB)
01.2024 - 01.2025

IT Manufacturing Support

Micron Memory
01.2022 - 12.2023

Diploma - Information Technology

Universiti Tun Hussein Onn Malaysia
06.2018 - 01.2021

Sijil Pelajaran Malaysia (SPM) -

MRSM Imtiaz YT Ketengah
01.2016 - 01.2017

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Athirah KhalibIT Support