TENGKU NUR ATHIRAH BINTI TENGKU AHMAD DANDARAWI
CUSTOMER REPRESENTATIVE
ENSTEK, NEGERI SEMBILAN,05
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Cigna International
11.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Care Intake Representative
Cigna International
08.2019 - 11.2019
- Reviewed patient records for accuracy and completeness.
- Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
- Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.
Internship Student
MRA International
06.2019 - 08.2019
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Sales Representative
Levis Mitsui
06.2018 - 08.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Administration Clerk
Cigna International
01.2015 - 06.2016
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Established and maintained standard office procedures to achieve demanding targets.
Cashier
Zemart
12.2012 - 05.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Statistics
The National University of Malaysia
Bangi, Selangor, Malaysia11.2019
Associate of Science - Science Mathematics
Sultan Idris Education University
Tanjong Malim, Perak, Malaysia12.2015
Skills
Accomplishments
- Supervised team of 100 students for an annual dinner event.
- Program Leader for 20 facilitators of 2018 degree intakes.
Reference
Mazni Binti Muhammad
Administrative Senior Representative
Cigna International Health Services
Suite 3B-15-3A Block 3B, Level 15, Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral
50470 Kuala Lumpur
+60172197190
Mazni.Muhamad@cigna.com
Malini Machap
Customer Representative Team Leader
Cigna International Health Services
Suite 3B-15-3A Block 3B, Level 15, Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral
50470 Kuala Lumpur
+60124726505
Malini.Machap@cigna.com
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsTimeline
Customer Service Representative
Cigna International
11.2019 - Current
Care Intake Representative
Cigna International
08.2019 - 11.2019
Internship Student
MRA International
06.2019 - 08.2019
Sales Representative
Levis Mitsui
06.2018 - 08.2018
Administration Clerk
Cigna International
01.2015 - 06.2016
Cashier
Zemart
12.2012 - 05.2013
Bachelor of Science - Statistics
The National University of Malaysia
Associate of Science - Science Mathematics
Sultan Idris Education University
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