Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ATHERCY RANY CARY

KUCHING

Summary

Dedicated Duty Manager with proven strengths in supervising operations, enhancing guest satisfaction, and training staff. Committed to fostering a collaborative work environment and addressing guest concerns promptly.

Overview

7
7
years of professional experience

Work History

Duty Manager

PACIFIC EXPRESS HOTEL CENTRAL MARKET
KUALA LUMPUR
07.2025 - Current
  • Supervised daily operations and ensured smooth workflow across departments.
  • Assisted in managing staff schedules and coordinating shifts effectively.
  • Monitored guest experiences and addressed concerns promptly to enhance satisfaction.

Guest Service Executive

TUNE HOTEL - WATERFRONT KUCHING
KUCHING
03.2022 - 07.2023
  • Greeted guests warmly and provided efficient check-in and check-out services.
  • Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
  • Coordinated with housekeeping and maintenance for timely room availability updates.

Front Office Agent

FIRST WORLD HOTELS & RESORTS GENTING HIGHLANDS
GENTING HIGHLANDS
07.2021 - 03.2022
  • Greeted guests warmly and checked them in efficiently.
  • Maintained accurate records of all transactions in the property management system.

Front Office Assistant

AMAN TIOMAN BEACH RESORT
PULAU TIOMAN
02.2019 - 05.2021
  • Greeted and assisted guests during check-in and check-out procedures.
  • Provided information about resort amenities, activities, and local attractions.

Education

High School Diploma -

POLITEKNIK KUCHING SARAWAK
KUCHING
08-2019

SPM -

SMK ST AUGUSTINE BETONG
BETONG, SARAWAK
01-2012

PMR -

SMK ST AUGUSTINE BETONG
BETONG,SARAWAK
01-2010

UPSR -

SK PENOM
SPAOH,SARAWAK
01-2007

Skills

  • Customer service
  • Guest relations
  • Cash handling
  • Staff scheduling
  • Employee training
  • Front desk management
  • Service enhancement
  • Time management
  • Cash management
  • Shift scheduling
  • Front desk operations
  • Hotel management systems
  • MS office

Languages

English
First Language
Malay
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Duty Manager

PACIFIC EXPRESS HOTEL CENTRAL MARKET
07.2025 - Current

Guest Service Executive

TUNE HOTEL - WATERFRONT KUCHING
03.2022 - 07.2023

Front Office Agent

FIRST WORLD HOTELS & RESORTS GENTING HIGHLANDS
07.2021 - 03.2022

Front Office Assistant

AMAN TIOMAN BEACH RESORT
02.2019 - 05.2021

High School Diploma -

POLITEKNIK KUCHING SARAWAK

SPM -

SMK ST AUGUSTINE BETONG

PMR -

SMK ST AUGUSTINE BETONG

UPSR -

SK PENOM

Similar Profiles

CREATE PROFILE
ATHERCY RANY CARY