Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Asyraf Rosli

.
Kuala Lumpur

Summary

Dynamic and results-driven professional with extensive experience at Coffea Coffee, excelling in customer service and inventory oversight. Recognized for enhancing customer satisfaction through effective communication and expert product knowledge. Proven ability to train team members and optimize operations, fostering a collaborative and productive environment. Bilingual in Malay and English.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Senior Barista

Coffea Coffee
03.2015 - 07.2016
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
  • Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
  • Collaborated closely with team members to boost productivity during peak hours.

Barista

Coffea Coffee
09.2014 - 02.2015
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Senior Sales Associate

Scythe Wear
07.2014 - 08.2014
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.

Junior Barista

Starbucks
02.2014 - 06.2014
  • Expedited drink production by mastering efficient brewing techniques and equipment usage.
  • Participated in ongoing training sessions to continually improve skill set and knowledge of industry trends.
  • Supported store promotions and limited-time offers through suggestive selling techniques that resulted in increased sales revenue.
  • Streamlined order processing by accurately entering orders into the point-of-sale system while simultaneously engaging customers in conversation.

Senior Sales Assistant

Good Morning Tokyo
11.2013 - 05.2014
  • Accepted and processed cash, check, and card payments.
  • Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
  • Exceeded sales targets consistently through effective negotiation and closing techniques.
  • Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.

Junior Sales Assistant

The Click Shop
09.2012 - 07.2013
  • Adhered to company policies and procedures while completing daily tasks and responsibilities.
  • Proactively approached potential customers, initiating conversations that led to increased sales opportunities.
  • Provided exceptional customer service by promptly resolving issues and complaints.
  • Developed strong relationships with customers, fostering repeat business and loyalty.
  • Maintained a clean and organized store environment, contributing to an enhanced customer experience.

Education

Bachelor of Arts - Diploma in Games Art Technology

Kolej Komuniti Selayang
Bandar Baru Selayang.
03.2009 - 04.2011

Skills

    Prioritization and scheduling

    Socially engaging

    Daily operational tasks

    Attentive listener

    Effective communication

    Proficient in Malay and English

    Exceptional information retention

    Inventory oversight

    Composed presence

    Supportive communication

    Constructive mindset

    Skilled in effective cleaning and sanitizing practices

Interests

Fitness

Timeline

Senior Barista

Coffea Coffee
03.2015 - 07.2016

Barista

Coffea Coffee
09.2014 - 02.2015

Senior Sales Associate

Scythe Wear
07.2014 - 08.2014

Junior Barista

Starbucks
02.2014 - 06.2014

Senior Sales Assistant

Good Morning Tokyo
11.2013 - 05.2014

Junior Sales Assistant

The Click Shop
09.2012 - 07.2013

Bachelor of Arts - Diploma in Games Art Technology

Kolej Komuniti Selayang
03.2009 - 04.2011

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Asyraf Rosli.