Asydicky Firmanto
Quality Support Analyst
Kuala Lumpur,Wilayah Persekutuan Kuala Lumpur
Summary
Enthusiastic Quality Support Analyst (QSA) to contribute to team success through hard work, attention to detail and excellent organizational skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Quality Support Analyst
Accenture
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
11.2021 - Current
- Completed daily auditing of contents that have been reviewed.
- Presented weekly quality to leads to figure out what needs to improve and define some effective solutions.
- Provided fully supports for analysts that facing some problem.
- Controlled 15 analysts assigned by lead and conducted quality coaching for analysts who have lower performance.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Created and deployed best practices to improve efficiency and reduce errors.
- Communicated with production team members about quality issues.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
Subject Matter Expert
Accenture
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
11.2019 - 10.2021
- Coordinated with individual and team work assignments Monitors work
load balancing or queue management. - Assisted in reviewing daily, weekly and monthly service levels and
provides recommendations for improvements. - Worked with auditing resources on individual and team error trends.
- Helped and control 20 analysts to understands policy being applied to content.
- Ensured timely feedback that is provided to individuals and teams on quality issues, changes or trends.
- Assisted in creation of Performance Improvement Plans (PIPs) for
Team Members not meeting expected production or quality targets,
monitors program for defined period. - Provided suggestions to management on unit performance, including motivation tactics, incentive programs and performance rewards.
Data Review Analyst
Accenture
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
10.2017 - 10.2019
- Complied with all client published policies and procedure and any
legal and regulatory requirement that company is obliged to
adhere to in their work and ability to ramp up quickly. - Reviewed content at least 800 per day based on updated policy.
- Ensured all work is performed in accordance with SLAs as defined
by client policies and procedures. - Validated, investigated and responded to inquiries of urgent or sensitive nature within established guidelines.
- Ability to collaborate, contribute and deliver to team goals.
Education
Bachelor of Engineering - Energy Conversion
Andalas University
Padang, Indonesia 07.2012 - 09.2017
Skills
SQL
Timeline
Quality Support Analyst
Accenture
11.2021 - Current
Subject Matter Expert
Accenture
11.2019 - 10.2021
Data Review Analyst
Accenture
10.2017 - 10.2019
Bachelor of Engineering - Energy Conversion
Andalas University
07.2012 - 09.2017
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