Asyaari Alwi
Team Leader
Kuching
Summary
Driven, detail-oriented professional with eight years of experience in customer service, retail and telemarketing management. Well-versed in people and operation management with vast leadership skills. Seeking a career growth to utilizes my experience in people management on top of my interpersonal and communication skills for the benefit of the organization.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Team Leader
Telekom Malaysia
1 2022 - Current
- Managed over 20 telemarketing agents under TMSRC SME
- Leading team and involved with average RM5000 to RM7000 worth of sales via telemarketing daily
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
Team Leader
Aeon Co. (M) Bhd
7 2018 - 12.2021
- Manage over 7 team members handling merchandise store
- Manage store's operational and administrational/office tasks
- Prepare and manage store's monthly product order from Japan main warehouse
- Prepare and provide daily sales reports to headquarters
- Leads, motivates and supervises team of staff.
Customer Service Executive
Affin Bank Kuching Branch
04.2016 - 06.2018
- Attend customer's needs, requests and complaints
- Engage and build rapport with clients
- Contribute to branch's sales target.
Education
Bachelor's Degree of Human Sciences (Honours) Political Science 2016 -
Universiti Islam Antarabangsa Malaysia (UIAM)
01.2012 - 05.2016
Sijil Tinggi Persekolahan Malaysia (STPM) 2009/2010 - undefined
Sekolah Menengah Kebangsaan Tun Abang Haji Openg
01.2009 - 05.2010
Sijil Pelajaran Malaysia (SPM) 2008 -
Sekolah Menengah Kebangsaan Tun Abang Haji Openg
01.2007 - 05.2008
Skills
Team Supervision
People Management
Telemarketing expertise
Performance Improvement
Coaching and Mentoring
Performance Evaluations
Accomplishments
- DEPUTY PRESIDENT IIUM ROVER SCOUT CLUB 2014/2015
- DEPUTY PRESIDENT KUMPULAN LATIHAN KELANASISWA UIAM
- PROGRAM MANAGER UIAM ROVER SCOUT SUMMER CAMP 2014
- PROGRAM MANAGER UIAM ROVER SCOUT GATHERING 2015
- PROGRAM COORDINATOR UIAM ROVER SCOUT ISLAMIC SEMINAR 2015
- PROGRAM COORDINATOR UIAM ROVER SCOUT CAMP WITH RUMAH NUR HATI WELFARE GOME 2014
- CHAMPION UIAM CELPAD ENGLISH DEBATE COMPETITION 2012
Personal Information
- Age: 31
- Date of Birth: 12/28/91
- Gender: MALE
- Nationality: MALAYSIAN
- Marital Status: MARRIED
Additional Information
Other Roles:
TM Floor Marshall
TM Integrated Field Engineer Support (IFES)
References
Murdani Bin Solo, Team Manager Outbound, Telekom Malaysia, 2nd Floor, TM Jalan Were, Kuching, Sarawak, 93000, 01159368686, murdani.solo@tm.com
Timeline
Customer Service Executive
Affin Bank Kuching Branch
04.2016 - 06.2018
Bachelor's Degree of Human Sciences (Honours) Political Science 2016 -
Universiti Islam Antarabangsa Malaysia (UIAM)
01.2012 - 05.2016
Sijil Tinggi Persekolahan Malaysia (STPM) 2009/2010 - undefined
Sekolah Menengah Kebangsaan Tun Abang Haji Openg
01.2009 - 05.2010
Sijil Pelajaran Malaysia (SPM) 2008 -
Sekolah Menengah Kebangsaan Tun Abang Haji Openg
01.2007 - 05.2008
Team Leader
Telekom Malaysia
1 2022 - Current
Team Leader
Aeon Co. (M) Bhd
7 2018 - 12.2021
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