Summary
Overview
Work History
Education
Skills
Timeline
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Aspuliani Asni

Aspuliani Asni

Admin, Customer Service
Sri Mayang Apartment, Jalan SS 25/41,47301 Petaling Jaya

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Oren Sport (PJ) Sdn Bhd
10.2019 - 03.2024
  • Processed customer service orders promptly to increase customer satisfaction.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sales Administrator

Bersih Sewerage Services Sdn Bhd
01.2017 - 09.2019
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Kept detailed records of daily activities through online customer database.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

Customer Service Assistant

Oren Sport (PJ) Sdn Bhd
12.2014 - 03.2016
  • Maintained clean and organized work environment to maintain customer safety.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Gathered and verified data from customers to promote marketing initiatives.
  • Provided exceptional support during peak hours as well as holidays and special events.

Education

High School Diploma -

Kolej PTPTL
Kota Kinabalu, Sabah, Malaysia
04.2001 -

Skills

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Timeline

Customer Service Officer

Oren Sport (PJ) Sdn Bhd
10.2019 - 03.2024

Sales Administrator

Bersih Sewerage Services Sdn Bhd
01.2017 - 09.2019

Customer Service Assistant

Oren Sport (PJ) Sdn Bhd
12.2014 - 03.2016

High School Diploma -

Kolej PTPTL
04.2001 -

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Aspuliani AsniAdmin, Customer Service