Aspuliani Asni
Admin, Customer Service
Sri Mayang Apartment, Jalan SS 25/41,47301 Petaling Jaya
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Oren Sport (PJ) Sdn Bhd
10.2019 - 03.2024
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Administrator
Bersih Sewerage Services Sdn Bhd
01.2017 - 09.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Customer Service Assistant
Oren Sport (PJ) Sdn Bhd
12.2014 - 03.2016
- Maintained clean and organized work environment to maintain customer safety.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Gathered and verified data from customers to promote marketing initiatives.
- Provided exceptional support during peak hours as well as holidays and special events.
Education
High School Diploma -
Kolej PTPTL
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
Calm and Professional Under Pressure
Shipping procedures understanding
Stock management
Order Processing
Product Education
Documentation And Reporting
Product Recommendations
Decision-Making
Timeline
Customer Service Officer
Oren Sport (PJ) Sdn Bhd
10.2019 - 03.2024
Sales Administrator
Bersih Sewerage Services Sdn Bhd
01.2017 - 09.2019
Customer Service Assistant
Oren Sport (PJ) Sdn Bhd
12.2014 - 03.2016
High School Diploma -
Kolej PTPTL
04.2001 -