Asmah Mohamad
Customer Service Executive
Ampang
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes active listening and effective communication to address customer needs. Knowledge of maintaining high customer satisfaction through personalized support and attention to detail.
Overview
10
10
years of professional experience
2005
2005
years of post-secondary education
Work History
Customer Care Consultant
MAXIS TELECOMUNICATION SDN BHD
02.2013 - 11.2016
- Company Overview: Telecommunication
- Receive inbound calls including transferred sales leads and calls from current and potential customers.
- Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
- Answer questions about the product details, the company, and issues with account for the customers.
- Assist customers with any technical issues experienced with website or device and escalate any issues to management appropriately.
- Meet Quality Assurance Requirements and other key performance Metrics.
- Telecommunication
Site Supervisor / Site Administrator
ABMA CORPORATION SDN BHD
02.2009 - 11.2012
- Company Overview: Landscape, Road Maintenance, Facilities Management
- Reporting to manager -in - charge regarding the conditions of site.
- Preparing daily and monthly reports to be submitted to clients, which is the Perbadanan Putrajaya (Pjc).
- Responsible in handling any inquires, complaints regarding the site issues. Also ensuring the clients satisfaction and needs by routine followed up by direct phone line or emails.
- Daily inspection and supervising workers on site. And making sure they do the job properly & up to the standard.
- In – charge of preparing quotation, monthly claim and condition assessment of the site.
- Handling new upgrading landscaping proposals such as liaising with suppliers and subcontractor for materials used regarding the proposals.
- Attend project meetings and discussion in accordance with issues arising on site with clients and subcontractors.
- Landscape, Road Maintenance, Facilities Management
Draftsmen / designer for landscape consultancy
EDC CONSULTANT SDN BHD
11.2006 - 12.2008
- Preparing & designing drawings for client.
- Administration works (dealing with supplier & workers on site.)
Education
Diploma - Landscape Architecture, Landscape
MARA University of Technology
SPM - Science Stream, Science
Sek. Men.Keb. Pandan Jaya
Skills
Microsoft Office
Photoshop Editing
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Care Consultant
MAXIS TELECOMUNICATION SDN BHD
02.2013 - 11.2016
Site Supervisor / Site Administrator
ABMA CORPORATION SDN BHD
02.2009 - 11.2012
Draftsmen / designer for landscape consultancy
EDC CONSULTANT SDN BHD
11.2006 - 12.2008
SPM - Science Stream, Science
Sek. Men.Keb. Pandan Jaya
Diploma - Landscape Architecture, Landscape
MARA University of Technology
Personal Information
- Age: 42
- Place of Birth: Kuala Lumpur
- Expected Salary: RM 3800 – RM 5000
- Date of Birth: 05/22/82
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Nric
8205522-14-6116
Language Proficiencies - Languages
- English, 10, 10
- Bahasa Malaysia, 10, 10
- Japanese,1, 1