Aslisda Yanti
Senior Personal Banker
Bandar Saujana Putra,Jenjarom
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Personal Banker
RHB BANK BERHAD
KOTA KEMUNING SHAH ALAM SELANGOR
3 2014 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques. To achieve monthly and yearly SOP target especially in Personal Financing, ASB Financing, General insurance and Credit card.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks, opening account and updating customer personal information in database.
Retail Relationship Manager
CIMB BANK BERHAD
SHAH ALAM
11.2010 - 7 2013
- Processing loan applications, including performing background checks on applicants
- Providing advice to customers about financial planning, investments, and other products or services offered by the bank
- Managing relationships with existing customers to ensure they are satisfied with their banking experience
- Reviewing account activity to detect any unusual activity or potential fraud
- Answering questions about specific banking products and services offered by the bank
- Providing assistance with account maintenance activities such as updating contact information and resolving issues with deposits or withdrawals
- Recommending new banking products or services to meet customer needs
- Meeting with potential clients to determine their banking needs and recommend appropriate products or services.
Acquisition Officer
CITIGROUP SALES AND OUTSOURCING SERVICES
JB
08.2006 - 08.2010
- Calling prospective clients and engaging with them to maximize sales
- Focusing on building a long-term relationship with the clients
- Ensuring that the client information is maintained and updated in the system
- Conducting market research and keeping up-to-date with the knowledge of the market
- Receives and responds to inbound inquiries from potential customers
- Provides baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call
- Makes outbound prospecting communications to build and manage lead development pipeline via cold-calling, networking, e-mail/e-marketing, and utilizing Internet information sources
- Develops a deep understanding of the customer including goals, organization structure, decision-making processes, and pain-points.
Outlet Manager
DYNASUN SDN BHD
KUALA LUMPUR
06.2004 - 07.2006
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations.
Education
Diploma in Hotel and Tourism Management -
University Technology Mara
Kuala Lumpur 01.2001 - 05.2004
Skills
Customer Service
Financial product knowledge
Branch operations
Banking
Cross-Selling and Upselling
Customer Satisfaction
Relationship building and management
Loans
Positive Attitude
Relationship Management
Portfolio Management
Client Relationship Management
Salary
RM7,000
Accomplishments
- 5 badges this year on achievement and appreciation for the good services to customer
- Resolved product issue through consumer testing.
- Increased productivity 55% by implementing several process improvements.
Personal Information
- Age: 41
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Travelling, Bowling, spending quality time with kids and family.
Time with family is priceless. Its a chance to bond, laugh and create memories that will last a lifetime. Quality time with family fortifies emotional health by fostering a sense of belonging. It encourage open communication and understanding. As a working mother, i always setting boundaries between work and family time, especially in this digital era, helps maintain a healthy work life balance by ensuring focused and undisturbed activities in both areas.
Timeline
Retail Relationship Manager
CIMB BANK BERHAD
11.2010 - 7 2013
Acquisition Officer
CITIGROUP SALES AND OUTSOURCING SERVICES
08.2006 - 08.2010
Outlet Manager
DYNASUN SDN BHD
06.2004 - 07.2006
Diploma in Hotel and Tourism Management -
University Technology Mara
01.2001 - 05.2004
Personal Banker
RHB BANK BERHAD
3 2014 - Current
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