As Jan Jan Tajudin
Food & Beverage Manager
Port Dickson,05
Summary
With a proven track record at Avillion Port Dickson, I excel in strategic planning and workflow planning, enhancing operational efficiency and customer satisfaction. My expertise in recruitment and budgeting, coupled with a knack for leading high-performing teams, has consistently boosted service quality and profitability.
Overview
32
32
years of professional experience
Work History
Food & Beverage Manager
Avillion Admiral Cove
12.2020 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Food & Beverage Manager
Avillion Port Dickson
03.2018 - 12.2020
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
Asst Food & Beverage Manager
Avillion Port Dickson
Port Dickson , Negeri Sembilan
02.2016 - 02.2018
- Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
Asst Food & Beverage Operations Manager
Avillion Port Dickson
Port Dickson , Negeri Sembilan
03.2010 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Beverage Manager
Avillion Port Dickson
03.2005 - 03.2010
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Maintained highest standards for beverage quality and service.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Assistant Beverage Manager
Avillion Port Dickson
09.2003 - 09.2005
- Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.
- Implemented staff training initiatives, enhancing overall team performance and knowledge of beverage products.
- Created enticing visual displays of specialty drinks using creative garnishes and glassware designs to attract customer attention.
- Contributed to successful special events by coordinating with other departments, such as catering or entertainment teams.
- Streamlined operating procedures by implementing efficient bartender schedules and workflow processes.
- Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
- Conducted routine inventory audits to identify discrepancies or potential issues before they impacted operations negatively.
- Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
- Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
- Assisted in designing seasonal drink menus, resulting in increased sales and positive customer feedback.
Junior Asst Manager
Guoman Port Dickson
01.2002 - 06.2002
- Coordinated employee scheduling to ensure adequate coverage during peak business hours while managing labor costs effectively.
- Boosted sales with targeted marketing strategies, innovative product displays, and engaging promotional events.
- Provided exceptional customer service to resolve issues promptly and ensure satisfaction with purchases.
- Assisted in training new staff members, ensuring thorough understanding of company policies and procedures.
Lounge Supervisor
Grand Blue Waze Shah Alam
Shah Alam , Selangor
02.2001 - 02.2002
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Collaborated with kitchen staff to ensure seamless food and beverage service during peak hours.
- Maintained high standards of service and presentation through regular staff meetings that reinforced expectations and provided opportunities for learning.
- Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
- Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
- Assisted in the recruitment and hiring process, identifying top talent to join the lounge team and contribute to long-term success.
Bar Supervisor
Avillion Port Dickson
02.1998 - 03.2000
- Completed bar opening and closing procedures.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Poured and prepared mixed drinks for over Number customers daily.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Handled cash accurately and prepared nightly deposits.
Bartender
Novotel Sungai Petani
05.1996 - 05.1997
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Senior Bartender
Fire Discotheque
02.1995 - 04.1996
- Closed out cash register and prepared cashier report at close of business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
Bartender
Pelangi Beach Resort Langkawi
02.1993 - 03.1994
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Diploma - Executive Diploma in Hospitality Industry
MAHTEC
Ampang Kuala Lumpur02.2024
Sijil Pelajaran Malaysian
Sekolah Menengah Tunku Anum Tunku Abdul Rahman
Tok Jalai Kedah02.1993
Skills
Workflow planning
Food plating and presentation
Strategic planning
Recruitment
Cost controls
Recipes and menu planning
Budgeting
Timeline
Food & Beverage Manager
Avillion Admiral Cove
12.2020 - Current
Food & Beverage Manager
Avillion Port Dickson
03.2018 - 12.2020
Asst Food & Beverage Manager
Avillion Port Dickson
02.2016 - 02.2018
Asst Food & Beverage Operations Manager
Avillion Port Dickson
03.2010 - 02.2016
Beverage Manager
Avillion Port Dickson
03.2005 - 03.2010
Assistant Beverage Manager
Avillion Port Dickson
09.2003 - 09.2005
Junior Asst Manager
Guoman Port Dickson
01.2002 - 06.2002
Lounge Supervisor
Grand Blue Waze Shah Alam
02.2001 - 02.2002
Bar Supervisor
Avillion Port Dickson
02.1998 - 03.2000
Bartender
Novotel Sungai Petani
05.1996 - 05.1997
Senior Bartender
Fire Discotheque
02.1995 - 04.1996
Bartender
Pelangi Beach Resort Langkawi
02.1993 - 03.1994
Diploma - Executive Diploma in Hospitality Industry
MAHTEC
Sijil Pelajaran Malaysian
Sekolah Menengah Tunku Anum Tunku Abdul Rahman