Summary
Overview
Work History
Education
Skills
Timeline
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As Jan Jan Tajudin

As Jan Jan Tajudin

Food & Beverage Manager
Port Dickson,05

Summary

With a proven track record at Avillion Port Dickson, I excel in strategic planning and workflow planning, enhancing operational efficiency and customer satisfaction. My expertise in recruitment and budgeting, coupled with a knack for leading high-performing teams, has consistently boosted service quality and profitability.

Overview

32
32
years of professional experience

Work History

Food & Beverage Manager

Avillion Admiral Cove
12.2020 - Current
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.

Food & Beverage Manager

Avillion Port Dickson
03.2018 - 12.2020
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Implemented creative solutions for space optimization during peak hours or busy seasons.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.

Asst Food & Beverage Manager

Avillion Port Dickson
Port Dickson , Negeri Sembilan
02.2016 - 02.2018
  • Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
  • Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
  • Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
  • Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
  • Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.

Asst Food & Beverage Operations Manager

Avillion Port Dickson
Port Dickson , Negeri Sembilan
03.2010 - 02.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Beverage Manager

Avillion Port Dickson
03.2005 - 03.2010
  • Resolved customer complaints involving food or beverage quality and service.
  • Managed bar and wait staff and directed hiring program.
  • Maintained highest standards for beverage quality and service.
  • Managed all day-to-day operations within budgeted guidelines.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.

Assistant Beverage Manager

Avillion Port Dickson
09.2003 - 09.2005
  • Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.
  • Implemented staff training initiatives, enhancing overall team performance and knowledge of beverage products.
  • Created enticing visual displays of specialty drinks using creative garnishes and glassware designs to attract customer attention.
  • Contributed to successful special events by coordinating with other departments, such as catering or entertainment teams.
  • Streamlined operating procedures by implementing efficient bartender schedules and workflow processes.
  • Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
  • Conducted routine inventory audits to identify discrepancies or potential issues before they impacted operations negatively.
  • Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
  • Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
  • Assisted in designing seasonal drink menus, resulting in increased sales and positive customer feedback.

Junior Asst Manager

Guoman Port Dickson
01.2002 - 06.2002
  • Coordinated employee scheduling to ensure adequate coverage during peak business hours while managing labor costs effectively.
  • Boosted sales with targeted marketing strategies, innovative product displays, and engaging promotional events.
  • Provided exceptional customer service to resolve issues promptly and ensure satisfaction with purchases.
  • Assisted in training new staff members, ensuring thorough understanding of company policies and procedures.

Lounge Supervisor

Grand Blue Waze Shah Alam
Shah Alam , Selangor
02.2001 - 02.2002
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Collaborated with kitchen staff to ensure seamless food and beverage service during peak hours.
  • Maintained high standards of service and presentation through regular staff meetings that reinforced expectations and provided opportunities for learning.
  • Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
  • Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
  • Assisted in the recruitment and hiring process, identifying top talent to join the lounge team and contribute to long-term success.

Bar Supervisor

Avillion Port Dickson
02.1998 - 03.2000
  • Completed bar opening and closing procedures.
  • Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
  • Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
  • Handled cash accurately and prepared nightly deposits.

Bartender

Novotel Sungai Petani
05.1996 - 05.1997
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Senior Bartender

Fire Discotheque
02.1995 - 04.1996
  • Closed out cash register and prepared cashier report at close of business.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
  • Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.

Bartender

Pelangi Beach Resort Langkawi
02.1993 - 03.1994
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Diploma - Executive Diploma in Hospitality Industry

MAHTEC
Ampang Kuala Lumpur
02.2024

Sijil Pelajaran Malaysian

Sekolah Menengah Tunku Anum Tunku Abdul Rahman
Tok Jalai Kedah
02.1993

Skills

Workflow planning

Timeline

Food & Beverage Manager

Avillion Admiral Cove
12.2020 - Current

Food & Beverage Manager

Avillion Port Dickson
03.2018 - 12.2020

Asst Food & Beverage Manager

Avillion Port Dickson
02.2016 - 02.2018

Asst Food & Beverage Operations Manager

Avillion Port Dickson
03.2010 - 02.2016

Beverage Manager

Avillion Port Dickson
03.2005 - 03.2010

Assistant Beverage Manager

Avillion Port Dickson
09.2003 - 09.2005

Junior Asst Manager

Guoman Port Dickson
01.2002 - 06.2002

Lounge Supervisor

Grand Blue Waze Shah Alam
02.2001 - 02.2002

Bar Supervisor

Avillion Port Dickson
02.1998 - 03.2000

Bartender

Novotel Sungai Petani
05.1996 - 05.1997

Senior Bartender

Fire Discotheque
02.1995 - 04.1996

Bartender

Pelangi Beach Resort Langkawi
02.1993 - 03.1994

Diploma - Executive Diploma in Hospitality Industry

MAHTEC

Sijil Pelajaran Malaysian

Sekolah Menengah Tunku Anum Tunku Abdul Rahman

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As Jan Jan TajudinFood & Beverage Manager