ASIMUL ZIATH BIN THAGA RUSHUL

Cash Handling and Accuracy:

Showcase experience in managing cash drawers, counting currency, and ensuring the accuracy of transactions.

Record Keeping:

Maintain accurate records of transactions and comply with regulatory requirements

Regulatory Compliance:

Understanding and adherence to financial regulations and company policies

Foreign Exchange Trader:

Executed foreign currency transactions for clients and monitored and analyzed global financial markets to identify profitable trading opportunities

Contacting Debtors:Reaching out to individuals or businesses to discuss outstanding debts and initiate repayment.

Negotiating Payment Plans:Working with debtors to establish feasible repayment schedules and payment terms.

Ensuring Compliance:Adhering to legal and ethical guidelines, including the Fair Debt Collection Practices Act (FDCA).

Customer Interaction:

Clearly outline how agents interact with customers phone, chat and the types of inquiries they handle

Data Management:

Mention the role of data entry and tracking customer interactions in the CRM system

Problem Solving:

Focus on the agent's ability to effectively diagnose and resolve customer issues, including escalation procedures