ASHWINI MICHELLE
Concept Store Supervisor
Kuala Lumpur
Summary
Proven leader with over 9 years of experience in customer service and retail management, notably at Maxis Centre KLCC. Excelled in employee engagement and data analysis, enhancing team efficiency and performance. Skilled in training & mentoring, demonstrating a strong ability to improve operations and achieve significant results.
Overview
9
9
years of professional experience
Work History
Concept Store Specialist Superior
Maxis Center TTDI - Flagship
01.2022 - Current
Working as a concept store specialist superior for 3 years and now.
Streamlined team efficiency by implementing new procedured for handling customer request.
Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
Provided on going support to team members through mentoring, coaching and skill development sessions.
Concept Store Specialist
Maxis Center Sunway Pyramid
12.2019 - 01.2022
Working as concept store specialist for 3 years.
People management, store operation, sales design & customer expert advisor.
Customer Service Consultant
Maxis Centre KLCC
01.2016 - 12.2019
Working As a customer service officer for 3 years.
Focused on sales and service by using standard KPI that have set by the company.
Education
High School Diploma -
SMK SERI MUTIARA
Kuala Lumpur, Malaysia 04.2001 -
Skills
Management Skills
Employee engagement
Training & Mentoring
Staff Supervision
Data Analysis & Reporting
Languages
English, Malay
Native language
Referral
Jivendran
Head Of Maxis Center TTDI
+60127077448
Timeline
Concept Store Specialist Superior
Maxis Center TTDI - Flagship
01.2022 - Current
Concept Store Specialist
Maxis Center Sunway Pyramid
12.2019 - 01.2022
Customer Service Consultant
Maxis Centre KLCC
01.2016 - 12.2019
High School Diploma -
SMK SERI MUTIARA
04.2001 -
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