Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ASHVINAJEET KAUR

ASHVINAJEET KAUR

SELANGOR

Summary

I am a talented, ambitious, and hardworking individual, with broad skills and experience in Customer Service and Hotel Management. Furthermore, I adapt and multitask on a daily basis and work well under pressure. A key strength of this communication, building strong relationships with people in order to deliver the best results. I am such a perfectionist by nature that I sometimes spend much more time on tasks than necessary. As a result, I have learned to keep a large clock on my desk. By giving myself small deadlines all day to make sure I don't waste too much time.

Overview

6
6
years of professional experience

Work History

RECEPTIONIST

JBS Bordertown Australia
1 2016 - 3 2018
  • Answering, screening, and forwarding any incoming phone calls while providing basic information when needed
  • Receiving and sorting daily mail, deliveries and couriers
  • Update appointment calendars and schedule meetings
  • Perform other clerical receptionist duties such as filing, photocopying, collecting, faxing ETC
  • Provides callers, within formation such as company address, directions to the company location, company fax numbers, company website, and other related information
  • Updating worker's attendance and salary at the end of the week.

GUEST RELATION OFFICER

Novotel Hotel Melaka
05.2018 - 10.2020
  • Perform check-in and check out guests
  • Check VIP arrival a day before guest arrival to ensure EWIO (Everything work in order) in guestroom
  • Promptly and courteously handle all reservations/bookings requests including walk-in guest
  • Registering and assigning rooms for guest
  • In charge of checking all Elite member's room
  • Ensuring amenities (fruit basket or welcome cookies) are in the room before Elite member's arrival
  • Ensure all room special request such as birthday decoration, anniversary Etc is done before pm
  • Ensure the new colleagues know the operation and guide them in the Opera system and, Resa web
  • Serve welcome drinks to guests during peak seasons
  • Doing bucket checks during night shift.

FRONT OFFICE SUPERVISOR

Ibis Budget Hotel, Hounslow UK
10.2021 - 06.2022
  • Training, coaching, and motivating team members
  • Helping to reach hotel targets (Le Club, Guest Satisfaction, Financial results and etc)
  • Be understanding and supportive, encouraging and helpful to all subordinates
  • Assist the Front Desk during peak check-out and check-in hours and act according as a supervisor
  • Prepare Express Check-ins as required
  • Check trace file for arriving groups and VIPs
  • Interact with housekeeping, especially with the Housekeeping Coordinator regarding VIP arrivals, expediting apartments, preferred apartments to be cleaned first, and getting cleaning times during weekends
  • Check and verify reasons for all maintenance rooms and updates according to Front Office, Maintenance, and Housekeeping.

INCOME AUDITOR

SWISS GARDEN HOTEL
08.2022 - 10.2023
  • Sending daily report plus occupancy forecast based on manager night audit
  • Checking bills from banquet and restaurant to tally up with system
  • Performing City Ledger based on company code and doing settlement
  • Doing closing at the end of the month to settle the current month outstanding.

Content Moderator

Accenture
11.2023 - 05.2024
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.


CONTENT MODERATOR

Teleperformance
05.2024 - Current
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
  • Selected relevant images to accompany content for maximum impact.

Education

High school diploma -

SMK Infant Jesus Convent, Malacca

Skills

  • Microsoft Excel proficiency

  • Cash Flow Management

  • Internal Auditing

  • Report Writing

    • Problem-solving abilities

    Call center experience

    Follow-up skills

    Languages

    English
    Malay
    Punjabi
    Hindi
    English

    Timeline

    CONTENT MODERATOR

    Teleperformance
    05.2024 - Current

    Content Moderator

    Accenture
    11.2023 - 05.2024

    INCOME AUDITOR

    SWISS GARDEN HOTEL
    08.2022 - 10.2023

    FRONT OFFICE SUPERVISOR

    Ibis Budget Hotel, Hounslow UK
    10.2021 - 06.2022

    GUEST RELATION OFFICER

    Novotel Hotel Melaka
    05.2018 - 10.2020

    RECEPTIONIST

    JBS Bordertown Australia
    1 2016 - 3 2018

    High school diploma -

    SMK Infant Jesus Convent, Malacca

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