ASHVINAJEET KAUR
SELANGOR
Summary
I am a talented, ambitious, and hardworking individual, with broad skills and experience in Customer Service and Hotel Management. Furthermore, I adapt and multitask on a daily basis and work well under pressure. A key strength of this communication, building strong relationships with people in order to deliver the best results. I am such a perfectionist by nature that I sometimes spend much more time on tasks than necessary. As a result, I have learned to keep a large clock on my desk. By giving myself small deadlines all day to make sure I don't waste too much time.
Overview
6
6
years of professional experience
Work History
RECEPTIONIST
JBS Bordertown Australia
1 2016 - 3 2018
- Answering, screening, and forwarding any incoming phone calls while providing basic information when needed
- Receiving and sorting daily mail, deliveries and couriers
- Update appointment calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, collecting, faxing ETC
- Provides callers, within formation such as company address, directions to the company location, company fax numbers, company website, and other related information
- Updating worker's attendance and salary at the end of the week.
GUEST RELATION OFFICER
Novotel Hotel Melaka
05.2018 - 10.2020
- Perform check-in and check out guests
- Check VIP arrival a day before guest arrival to ensure EWIO (Everything work in order) in guestroom
- Promptly and courteously handle all reservations/bookings requests including walk-in guest
- Registering and assigning rooms for guest
- In charge of checking all Elite member's room
- Ensuring amenities (fruit basket or welcome cookies) are in the room before Elite member's arrival
- Ensure all room special request such as birthday decoration, anniversary Etc is done before pm
- Ensure the new colleagues know the operation and guide them in the Opera system and, Resa web
- Serve welcome drinks to guests during peak seasons
- Doing bucket checks during night shift.
FRONT OFFICE SUPERVISOR
Ibis Budget Hotel, Hounslow UK
10.2021 - 06.2022
- Training, coaching, and motivating team members
- Helping to reach hotel targets (Le Club, Guest Satisfaction, Financial results and etc)
- Be understanding and supportive, encouraging and helpful to all subordinates
- Assist the Front Desk during peak check-out and check-in hours and act according as a supervisor
- Prepare Express Check-ins as required
- Check trace file for arriving groups and VIPs
- Interact with housekeeping, especially with the Housekeeping Coordinator regarding VIP arrivals, expediting apartments, preferred apartments to be cleaned first, and getting cleaning times during weekends
- Check and verify reasons for all maintenance rooms and updates according to Front Office, Maintenance, and Housekeeping.
INCOME AUDITOR
SWISS GARDEN HOTEL
08.2022 - 10.2023
- Sending daily report plus occupancy forecast based on manager night audit
- Checking bills from banquet and restaurant to tally up with system
- Performing City Ledger based on company code and doing settlement
- Doing closing at the end of the month to settle the current month outstanding.
Content Moderator
Accenture
11.2023 - 05.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
CONTENT MODERATOR
Teleperformance
05.2024 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Selected relevant images to accompany content for maximum impact.
Education
High school diploma -
SMK Infant Jesus Convent, Malacca
Skills
Problem-solving abilities
Call center experience
Follow-up skills
Languages
English
Malay
Punjabi
Hindi
English
Timeline
CONTENT MODERATOR
Teleperformance
05.2024 - Current
Content Moderator
Accenture
11.2023 - 05.2024
INCOME AUDITOR
SWISS GARDEN HOTEL
08.2022 - 10.2023
FRONT OFFICE SUPERVISOR
Ibis Budget Hotel, Hounslow UK
10.2021 - 06.2022
GUEST RELATION OFFICER
Novotel Hotel Melaka
05.2018 - 10.2020
RECEPTIONIST
JBS Bordertown Australia
1 2016 - 3 2018
High school diploma -
SMK Infant Jesus Convent, Malacca
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