Ashley Tkl
Manager
Petaling Jaya,Selangor
Summary
A passion for providing genuine care and attention to customers needs and satisfaction. Having ownership mentality and servant leadership practice as well as delegation of duties.
A deep care for employees well being and happiness in serving together as a strong and goal oriented team.
Years of retail management with comprehensive experience in overseeing operations and enhancing client satisfaction. Strong focus on team collaboration and adaptability, ensuring seamless service delivery. Knowledgeable in staff training and development. Maintain a stable budget management. Aim to fostering positive, results-driven environment.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Spa Manager
Club Med
04.2024 - 06.2024
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and distribute to front office. Check total guests and rooms at front desk.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Enhanced customer satisfaction by implementing innovative spa services and treatments(Treatment near the pool/gardens and Zen pool) .
- Created customized treatment plans for clients based on their individual needs and preferences.
- Coordinated special events (Bar receptions in the garden) attracting new clients and boosting overall sales.
Head of the Spa Department
DC Consultant/ Elite Greenmart
10.2020 - 09.2022
- Directed all day-to-day operations of both Spas.
- Administered payroll, accounting and purchasing.
- Stayed informed about industry trends, updating treatment menu to reflect client preferences accordingly.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Increased staff productivity through effective training and performance evaluations.
- Implemented new booking system, streamlining appointment scheduling process for clients.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
Branch Manager
The RubBar
07.2018 - 03.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently Influencers, Media(China Press) and Events(VVips) .
- Strengthened relationships with key clients, securing long-term partnerships (Fave) and drive revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Delegate duty among subordinates and communicate regularly with other branch to ensure smooth operation and build and encourage honesty and trustworthiness healthy work relationship.
Business Development Manager
Lavender Sdn Bhd
07.2009 - 08.2011
- Reached out to potential partners via telephone, email, and in-person inquiries. Cross marketing.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Operation Manager
A Famosa Resort
06.2007 - 06.2008
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Consultant
Kanebo International
03.2005 - 03.2006
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Education
Symphony
Today's Business Institute
MiriHigh School -
St. Joseph
Miri1990
Skills
Customer Care and Services, Sales, Marketing, Internal Communication,Motivator, Counselling, Event Management, Negotiation, P&L
undefinedTimeline
Spa Manager
Club Med
04.2024 - 06.2024
Head of the Spa Department
DC Consultant/ Elite Greenmart
10.2020 - 09.2022
Branch Manager
The RubBar
07.2018 - 03.2019
Business Development Manager
Lavender Sdn Bhd
07.2009 - 08.2011
Operation Manager
A Famosa Resort
06.2007 - 06.2008
Sales Consultant
Kanebo International
03.2005 - 03.2006
Symphony
Today's Business Institute
High School -
St. Joseph
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