Asha Narayanan

a. Lead the Diploma in Business IT Department (since 2007 till 2012):

• Pioneered the accreditation of the Diploma in Business IT program under Lembaga Akreditasi Negara (LAN).
• Developed a comprehensive checklist for academic teaching files aligned with MQA requirements.
• Assisted Design School and DSM with their accreditation processes.
• Established an alumni checklist and follow-up methods.

b. Saito Business School (SBS) Leadership (2012 - May 2020):

• Managed Saito Business School, overseeing eight programs, including the development of the Diploma in HRM.

c. Managed work and study for all Saito Business School students (2012 – till Feb 2020)

• Prepared checklist and managed a pool of employers for two types of job placements.
• Flex based job.
• Actual placement (programme based)
• Implemented a method of compiling and keeping in touch with the pool of employers for students.
• Train students before sending for any type of job placements.
• Initiated and implemented “Basic on Job training for 2 months short course”, includes language proficiency (telephonic skills), interview skills, dressing skills and bases soft skills.

d. Initiated International Internships and managed Management Trainees at Safeguards HQ

· Personally selected and managed to get 13 students trained, mentored and successfully secured with job opportunity with the Safeguards Group CEO.

e. Foundation Programme Development:

• Initiated and implemented the Foundation Programme at Saito UC.
• Developed Programme Guidelines for all SBS programs.
• Participated in Classroom Observation and completed professional training at OUM in 2010.

f. Certified to trainer

• Train the Trainer by PSMB

g. Curriculum Development:

• Developed eight programs, including DHRM, DBM, FBS, BHRM, BBM, BBDM, Logistics - BBLME, DLM.
• Experienced in MQA audit compliance and curriculum planning, design, development, and implementation.
• Drafted and implemented external examiner and assessor evaluations and student joint committees.
• Provided guidance on module implementation plans, MQA submissions, and OBE training.
• Introduced Mentor-Mentee guidelines and internship guidelines adopted across all academic departments.
• Trained for MQA v1 and v2 documentation for new programme development and full accreditation.
• Assisted in Classroom observation evaluation template after being trained for the Classroom observation evaluation at OUM in 2010.

h. ISO Policies and Process Flows:

• Assisted in ISO Quality Management System, serving as an experienced internal auditor.
• Acted as the lead auditor for Saito UC for 11 years.

i. ICT Manager (June 2020 - Present):

• Led the academic team in implementing MS Teams for online learning management.
• Provided guidelines for staff and students on utilizing MS Teams.
• Managed projects related to network, CCTV, phone lines, and teaching tools/devices.
• Successfully completed CMS Phase I, including requirement collection, sample development, user training, and ongoing support.
• Spearheaded the development of an OBE evaluations template using Excel in CMS.

j. ICT Manager - Main Projects:

• Oversaw the planning, design, and implementation of network and ICT infrastructure within 6 months.
• Managed the CMS project, working independently with minimal support.
• Established and implemented ICT support systems for students and staff.
• Ensured timely issue resolution based on SLA.
• Revamped CMS phase I modules with required benchmark and user requirements with various departments (Registry, CPO, Exam and Finance) from Nov 2020 till mar 2021.
• Completed CMS Phase I in Nov 2021 by going live with all the new implementation.
• Officially CMS was the official College systems in 2021.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
• Ensured compliance with Instituional regulations and policyrequirements by implementing comprehensive policies and training programs for staff members
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Maximized performance by monitoring daily activities and mentoring team members
• Accomplished multiple tasks within established timeframes
• Managed and motivated employees to be productive and engaged in work
• Defined clear targets and objectives and communicated to other team members
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Established team priorities, maintained schedules and monitored performance
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