Manage to negotiate with customer regarding payment issues.
Manage to solve most of major cases.
Manage to conduct technical training.
Manage to conduct machine demonstration
Manage to handle networking and software installation.
Manage to handle group of staff.
Manage to do job arrangement for staff.
Overview
17
17
years of professional experience
Work History
Assistant Technical Manager
Zenon Copier Sdn Bhd
08.2023 - Current
Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
Assisted upper management in defining long-term technical strategy, aligning departmental objectives with company goals.
Evaluated emerging technologies for potential implementation within the organization, driving innovation and staying ahead of industry trends.
Mentored junior staff members, fostering a collaborative work environment that encouraged growth and professional development.
Consistently met project deadlines by utilizing strong time management skills and effective resource allocation strategies.
Facilitated knowledge sharing among team members, promoting a culture of continuous learning and professional growth.
Supported team members in resolving technical issues, resulting in improved productivity and reduced employee frustration.
Contributed to increased customer satisfaction ratings through timely resolution of escalated support cases.
Developed customized training programs for new hires, increasing employee retention rates and reducing onboarding timeframes.
Monitored production operations for quality and compliance with standards.
Technical Engineer
ACCELLUTIONS DIGITAL TECHNOLOGY SDN BHD
09.2019 - 05.2023
On field job.
Decision maker for finalize major problem.
Zone Leader Cum Technical Engineer
Macromac Corporation (M) Sdn Bhd, Petaling Jaya
07.2013 - 07.2019
Led complex projects from conception through completion, ensuring timely delivery without compromising quality or budgetary constraints.
Enhanced team productivity by implementing efficient zone management strategies.
Identified areas of improvement in zone operations, leading to increased customer satisfaction levels.
Continuously monitored competitive landscape analysis to maintain an up-to-date understanding of industry dynamics, informing strategic planning for the zone''s overall success.
Do call arrangements for staff.
Do counter all major task.
Do technical report.
Do research on sparepart quality.
Manage to regulate with customer
Technical Supervisor
Techtra Office Solutions
02.2008 - 05.2013
Formulated plans for improving procedures, training and processes.
Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
Senior Assistant Technical Operation (Helpdesk) at DST Network Sdn Bhd | USMS Sdn BhdSenior Assistant Technical Operation (Helpdesk) at DST Network Sdn Bhd | USMS Sdn Bhd