Aryna Izzati Binti Zahari
Customer Service
Puchong, Selangor
Summary
Accomplished Customer Service Officer with a proven track record at DIGI TELECOMMUNICATION SDN BHD, adept in strategic planning and emergency response coordination. Excelled in enhancing customer satisfaction and streamlining service delivery through effective work coordination. Skilled in maintaining professionalism under pressure, significantly improving client relations. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Contributes in achieving company sales target for Digi Fibre and close with high sales target on 2022.
Overview
8
8
years of professional experience
Work History
Officer, Customer Service
J&T Singapore
12.2023 - Current
- Help resolve customer issues through live chat, phone calls, email, and social media.
Officer, Customer Service
J&T Malaysia
08.2023 - 11.2023
- Help resolve customer issues through live chat, phone calls
CUSTOMER CARE CONSULTANT
DIGI TELECOMMUNICATION SDN BHD
05.2017 - 04.2023
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Handle new applications of Digi Fibre until installation completed
- Trained new team members on company policies, procedures, and best practices in customer care.
CUSTOMER CARE OFFICER
SUDONG SDN BHD
08.2016 - 01.2017
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Mastered various CRM software systems for effective tracking of client communications.
Education
Bachelor of Science - Mathematical Industry
Universiti Teknologi Malaysia (UTM)
Johor Bahru, Johor, Malaysia 04.2001 -
Matriculation - Electrical & Electronic Engineering
JENGKA TECHNICAL MATRICULATION
Pahang 04.2001 -
High School Diploma -
SM TEKNIK SERI MANJUNG
PERAK 04.2001 -
Skills
Work Coordination
Timeline
Officer, Customer Service
J&T Singapore
12.2023 - Current
Officer, Customer Service
J&T Malaysia
08.2023 - 11.2023
CUSTOMER CARE CONSULTANT
DIGI TELECOMMUNICATION SDN BHD
05.2017 - 04.2023
CUSTOMER CARE OFFICER
SUDONG SDN BHD
08.2016 - 01.2017
Bachelor of Science - Mathematical Industry
Universiti Teknologi Malaysia (UTM)
04.2001 -
Matriculation - Electrical & Electronic Engineering
JENGKA TECHNICAL MATRICULATION
04.2001 -
High School Diploma -
SM TEKNIK SERI MANJUNG
04.2001 -
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