Arvinthan Letchumanan

Regional Manager - March 2021 - Present

Key Accounts: Intel Malaysia, Infosys Ltd (India), Mattel Malaysia, and Northern Network Clients (Malaysia, India, Vietnam, U.S.)

• Client Support & Relationship Management: Supported Intel Malaysia’s network accounts across multiple regions. Coordinated with Infosys Ltd, Mattel Malaysia, and regional clients to ensure service excellence.
• Compliance Management: Identified regulatory and operational compliance gaps. Worked closely with legal and internal audit teams to implement corrective actions.
• Sales Strategy Development: Designed and implemented data-driven sales strategies, contributing to measurable revenue growth and customer retention.
• Performance Monitoring & Leadership: Led and coached cross-functional teams, enhancing team productivity, engagement, and retention.
• Competitive Market Analysis: Conducted competitor and market landscape assessments to shape strategic initiatives and capture growth opportunities.
• Business Goal Achievement: Achieved revenue and operational targets. Regularly traveled to India to lead client strategy and business alignment meetings.
• Operational Oversight: Controlled budgets, streamlined workflows, and introduced cost-efficient processes that improved service delivery.
• Strategic Planning & Execution: Developed strategic business plans to optimize performance and cost structures across regions.
• Standards & Regulatory Compliance: Ensured strict adherence to internal standards and regulatory requirements, addressing any compliance deviations effectively.
• Reporting & Financial Analysis: Compiled and presented detailed operational and financial reports to senior management for informed decision-making.
• Customer Issue Resolution: Managed escalations with a customer-first approach, resolving issues promptly while liaising with legal where needed.
• Supplier & Cost Optimization: Engaged suppliers in Singapore to improve lead times, enhance material delivery, and negotiate cost-saving measures.

Project Manager - July 2020 to March 2021.

• Managed the full project lifecycle for IT infrastructure deployments, ensuring timely delivery and budget adherence.
• Coordinated with internal departments and external vendors to align resources and meet technical and business objectives.
• Tracked project performance, identified deviations, and adapted strategies to meet changing client requirements.

Network Administrator - January 2020 to July 2020

• Maintained and optimized company-wide network infrastructure, ensuring stability, security, and performance.
• Diagnosed and resolved network issues, reducing downtime and enhancing operational reliability.
• Handled network configurations, firmware upgrades, and system updates, supporting IT service continuity.

• Project Planning and Implementation: Spearheaded the development and execution of detailed project work plans, continuously reviewing and adjusting them to adapt to evolving needs and requirements. Ensured timely and successful project delivery by coordinating resources, setting milestones, and managing risks.
• Relationship Management: Established and nurtured vital business relationships across various stakeholders and divisions, driving collaboration and ensuring alignment with strategic objectives. Leveraged these relationships to enhance project outcomes, and support overall division success.
• Quality Control: Oversaw the quality of work performed by independent contractors through rigorous inspections and assessments. Developed and enforced quality standards and procedures to guarantee that deliverables met or exceeded established specifications and client expectations.
• Project Evaluation and Reporting: Conducted thorough evaluations of project performance, analyzing outcomes and identifying areas for improvement. Prepared comprehensive reports with actionable insights and recommendations to address issues and capitalize on opportunities for enhanced performance.
• Cross‑Departmental Communication: Fostered open communication channels between departments to facilitate the exchange of information and ensure cohesive project execution. Organized and led interdepartmental meetings to resolve issues and align objectives.
• Cost‑Saving and Process Improvement: Championed cost‑saving initiatives by identifying inefficiencies and implementing process improvements. Enhanced delivery processes and resource allocation strategies to drive operational excellence and reduce costs.

Project Support & Technical Operations

Meeting Coordination & Documentation

• Scheduled and facilitated meetings between project teams and clients, ensuring stakeholders were well informed and prepared.
• Documented and distributed meeting minutes, highlighting key decisions, action items, and follow-ups.

Project Strategy Development

• Collaborated with senior management and clients to create tailored strategies aligned with project goals.
• Conducted risk assessments and developed contingency plans to address potential project obstacles.

Project Monitoring & Reporting

• Tracked project performance including budget, resource allocation, and timelines using project management tools.
• Delivered detailed progress reports to clients and stakeholders, outlining key milestones and variances.

Documentation & Communication Management

• Managed documentation systems to ensure accurate filing and accessibility of project records.
• Maintained consistent and clear communication across all project teams, ensuring awareness of updates and changes.

Central Coordination & Scheduling

• Acted as the central coordination point for task assignments, schedules, and stakeholder communication.
• Developed conflict-free schedules to optimize task execution and meet deadlines without quality compromise.

Technical Testing & Quality Assurance

• Performed UTP cable testing and RJ45/module jack termination (Cat5e & Cat6a), ensuring compliance with industry standards.
• Conducted rigorous performance testing of fiber optic installations (indoor/outdoor).
• Facilitated technical workshops and planning sessions to align teams with project goals.

Quality Assurance, Safety & Compliance

• Led QA/QC efforts during testing and commissioning to meet client specifications and standards.
• Acted as safety committee member for large-scale projects (e.g., INTEL PG6 & PG7), enforcing site safety protocols.
• Managed in-house permitting for projects (e.g., B Braun, OSRAM), ensuring legal and regulatory compliance.
• Developed and submitted critical documents like Site Incident Prevention Plans (SIPP), Pre-Task Plans, and Job Hazard Analyses (JHA) for projects at INTEL, B Braun, and OSRAM.
• Conducted daily Tool Box Meetings to promote site safety and operational awareness.

Major Project Involvement

• INTEL Penang PG6 & PG7 Conversion Project (Apr 2012 – Feb 2013) – Supervised safety and coordination for project delivery on time and within safety standards.
• INTEL Penang PG12 LAB & PG8 Upgrade (Jun 2014 – Aug 2014) – Managed technical testing and compliance, ensuring successful handover.
• B Braun 589 Expansion Project (Mar 2015 – Oct 2015) – Handled QA/QC inspections and project scheduling.
• First Solar Kulim Warehouse (Jan 2017 – Apr 2017) – Led testing and coordination, ensuring installation compliance.
• Infineon Technologies Kulim Office (May 2018 – Aug 2018) – Directed the full execution of project phases with strict adherence to safety.
• INTEL Kulim In-House Operations (Ongoing) – Provided continuous support and supervision, ensuring quality and safety standards are maintained daily.

Primary Responsibilities.

Daily Productivity Maintenance:

• Ensured consistent productivity of machines, tools, and units by performing routine checks and necessary adjustments.
• Machine Output Status Monitoring : Regularly assessed and maintained the output status of all assigned machinery to ensure optimal performance.
• Faulty Parts Replacement: Promptly identified and replaced defective components to minimize downtime and maintain smooth operations.
• Weekly Servicing: Conducted weekly servicing of machines to extend their operational life and prevent unexpected failures.
• Issue Resolution: Investigated and resolved issues raised by production operators, ensuring minimal disruption to production. Oct 2010 - Dec 2011
• Maintenance Documentation: Prepared and maintained detailed records of daily and weekly maintenance activities, providing accurate documentation for future reference.
• Machine Upgrades: Spearheaded machine upgrade projects to improve efficiency and incorporate the latest technology.
• Line Target and Recovery: Took responsibility for achieving line targets and recovery goals, ensuring production meets or exceeds expectations.