Summary
Overview
Work History
Education
Skills
Timeline
LANGUAGES PROFICIENCY
JOB PREFERENCES
Generic

ARVINTHAN JAYABALAN

Support Engineer
Semenyih

Summary

My objective is to secure a position with a well-established organization with a stable environment that will lead to a lasting relationship and utilize my knowledge in the organization in planning of their goals an adapting a challenging and rewarding position in any field that utilizes my expertise.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Vise President

e2 Power Sdn Bhd(OCBC)
08.2024 - Current
  • Monitoring and resolving day to day production issues and related queries.
  • Collaborating with vendors to minimize production issues.
  • Performing controlled deployments between SIT, UAT, and Production environments via Jira/Bitbucket.
  • Participating in the Incident and Problem Management processes as a resolver, accountable for root cause analysis, resolution, and reporting
  • Renewing SSL certificates for all web and application servers.
  • Participating in internal and external risk assessments, and ensuring timely closure of audit action items.
  • Performing deployments as part of OS patching activities.
  • Data patching work around on issue related.
  • Prepared SQL script and apply data patching workarounds for related issues.
  • Migrating new SIT, UAT, and Production environments for the payment application.
  • Responsible for supporting the planning, execution, and maintenance of Disaster Recovery (DR) activities to ensure business continuity and minimal downtime during system disruptions
  • Tools used throughout the project
  • Unix
  • Oracle DB
  • MySql
  • Windows
  • Control-M
  • Jira
  • BitBucket
  • Gits -Bash

Support Lead

Standard Chartered Global Business Service
04.2021 - 08.2024
  • Primarily responsible for the stability of the production system.
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference
  • Responsible for adhering to the established process of Incident, Problem, Change and Release management.
  • Responsible for managing, tracking and timely closure of risks and other compliance related issues.
  • Participate in internal / external risks and responsible for timely closure of audit action items.
  • Participate in cross-training and knowledge transfer activities within support teams
  • Analyze the issues reported by users and provide solutions.
  • Perform root cause analysis of incidents and maintain repository for future use
  • Coordinate with IT Service Centre for resolution of issues
  • Ensure that backup and disaster recovery plans are executed
  • Perform certificate renewable for application server.
  • Support application in aws.cloud environment.
  • Tools used throughout the project
  • EBBS (Core Banking Java based) and ICM (Consumer Static Data JavaBased)
  • Linux
  • Oracle DB
  • AWS.Cloud
  • PGadmin
  • DB2
  • Postgres
  • Remedy
  • ITSR
  • JIRA
  • Control-M (Batch monitoring tool)

Application Support Engineer

Infinitium Holdings Sdn Bhd
11.2020 - 03.2021
  • Provide 1st and 2nd level support for e-Commerce application and system.
  • Diagnose problems in several areas including VM, OS, network connectivity, DB and security.
  • Designed for clients to perform user or transaction authentication.
  • Managed and resolved incident tickets opened by clients as well as those logged by event monitoring system.
  • Perform UAT (User Acceptance Test) before proceeding to production and handover.
  • Create user and technical guide document.
  • Communicate with customer for application testing and support.
  • Web server configuration such as Tomcat and Nginx certificate installation.
  • Tools used throughout the project
  • Red Hat/Unix/ OS
  • MYSQL
  • VM-ware
  • Putty
  • WinScp
  • Jira ticketing system
  • Tomcat
  • Nginx
  • Nagios
  • Share Point

L2 Support Engineer

Cimb Bank Berhad
02.2020 - 10.2020
  • Support and maintain QR Merchant Services platforms to ensure very high levels of service delivery and availability.
  • Work closely with the QFPAY vendors to ensure fixes and releases are delivered in a low impact manner.
  • To assist the merchant in the preparation plans.
  • Maintain all the records related to the merchant.
  • Perform business analysis and monitoring for efficiently merchandising product.
  • Writing scripts for cronjob entries, which included maintaining various log files.
  • Performed server maintenance on Linux/Red hat server.
  • Check and analyze operating system or application log files regularly to verify proper system performance.
  • Perform UAT (User Acceptance Test) with vendors before production and handover.
  • Managed and resolved incident tickets opened by clients as well as those logged by event monitoring system.
  • Perform troubleshooting/investigation in database level (SQL queries)
  • Rollout project nationwide.
  • Test backup or recovery plans regularly and resolve any problems.
  • Understand all testing necessary for a successful DR execution.
  • Regularly report Disaster Recovery activities to upper management.
  • Web server configuration such as Tomcat, Apache, and Nginx certificate installation.
  • Tools used throughout the project
  • Red Hat/Unix
  • Maria DB
  • VM-ware
  • Putty
  • WinScp
  • Loadbalancer
  • Maxscale
  • ITHM
  • ITSR
  • Shell script
  • Redis
  • Tomcat
  • Apache

Account Engineer

Opencode Network Systems Malaysia Sdn Bhd
11.2018 - 07.2019
  • Handle and support for Telecommunication companies.
  • Installed and configured Red Hat application for Telco companies.
  • Managed and installed patches and software packages using Yum and Rpm.
  • Managed and resolved incident tickets opened by clients as well as those logged by event monitoring system.
  • Writing scripts for cronjob entries, which included maintaining various log files.
  • Performed server maintenance on Linux/Red hat server.
  • Understand all testing necessary for a successful DR execution.
  • Regularly report Disaster Recovery activities to upper management.
  • Monitored daily operation of Red Hat server (e.g status, usage, space, cpu, memory).
  • Provide 1st level support, incident reporting and follow-up with client and developer.
  • Understand all testing necessary for a successful DR execution.
  • Regularly report Disaster Recovery activities to upper management.
  • Tools used throughout the project
  • Red Hat 7.6 Maipo
  • Fedora
  • Mysql
  • Sqlite
  • VM-ware
  • CRM Application

Application and Technical Support

DIEBOLD NIXDORF(M)Sdn Bhd
06.2015 - 11.2018
  • Handle and support for 7 Eleven and Econ save Retail department Provide 2nd level support for users.
  • Ability to answer support related email, phone calls electronic communications.
  • Follow up the daily check list and ensure all the device/components are deploy correctly and working perfectly.
  • Create, follow up, resolved and closed the tickets (incidents) in CRM system.
  • Configure the settings according to the user expectation.
  • Onsite for troubleshooting and support to users.
  • Assigned as SE where will take attendance of other desktop engineer and report to cluster lead.
  • Provide training guide new desktop engineer about the responsibilities, duties and the CRM system.
  • Testing of test cases depending on the need of the project involved.
  • Installing and configuring for server and pos.
  • Tools used throughout the project
  • CRM Application
  • SQL
  • Linux –TP linux ver:2.4.16
  • Team Viewer
  • Mantis –internal application
  • VMware –ver6.00
  • Putty

System Engineer

OPENSYS(M) Berhad
05.2013 - 05.2015
  • Handle of incoming /future projects for Ambank Bank, Standard Charted Bank, CIMB Bank, HONG
  • LEONG and United Overseas Bank.
  • Upgrade Efficient Service Machines (ESM) for Standard Charted Bank, United Overseas Bank, HONG LEONG and Public Bank to Windows 7.
  • Involvement – full involvement in all phases in project which includes development, testing (SIT, UAT)
  • Deployment phase and continuous.
  • Diagnostic add new function (ATM+CDM) Machine Transaction Report.
  • Develop tools for company requirement using visual basic
  • Bank Disaster Recovery – stand-by onsite support for server migration in case of disaster.
  • Site visiting for troubleshooting/support/update/monitoring.
  • Tools used throughout the project
  • Visual Basic 6
  • SQL
  • Acronis
  • ADO edit
  • Team Viewer
  • Mantis –internal application
  • VMware –ver6.00
  • Putty

Education

Degree - Information Technology (Forensic)

University Of Tun Abdul Razak
10.2013

Diploma - Information Technology

University Of Tun Abdul Razak
10.2011

Skills

UNIX, LINUX, Cloud

Timeline

Vise President

e2 Power Sdn Bhd(OCBC)
08.2024 - Current

Support Lead

Standard Chartered Global Business Service
04.2021 - 08.2024

Application Support Engineer

Infinitium Holdings Sdn Bhd
11.2020 - 03.2021

L2 Support Engineer

Cimb Bank Berhad
02.2020 - 10.2020

Account Engineer

Opencode Network Systems Malaysia Sdn Bhd
11.2018 - 07.2019

Application and Technical Support

DIEBOLD NIXDORF(M)Sdn Bhd
06.2015 - 11.2018

System Engineer

OPENSYS(M) Berhad
05.2013 - 05.2015

Diploma - Information Technology

University Of Tun Abdul Razak

Degree - Information Technology (Forensic)

University Of Tun Abdul Razak

LANGUAGES PROFICIENCY

English Spoken: Excellent, Written: Excellent
Bahasa Malaysia Spoken: Excellent, Written: Excellent
Tamil Spoken: Excellent, Written: Excellent

JOB PREFERENCES

  • Notice Period: 3 Month
  • Willing to Travel: Yes
  • Willing to Relocate: Yes

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ARVINTHAN JAYABALANSupport Engineer