Arvinth Alagamalai
Business Advisor
Seri Kembangan
Summary
Talented business advisor successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Over 8 years of experience in handling SEA and ANZ markets. Superior performance in financial analysis and evaluation of industry trends and competitor strategy. Guide business owners in understanding and responding to specific problems and opportunities and developing strategic plans to meet business objectives and drive growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Inside Sales Representative
Salespond
01.2024 - Current
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Used CRM software to maintain detailed contact logs and account records.
- Managed to make over 300 calls per day
Customer Service Professional
American Express (Malaysia) Sdn.Bhd.
07.2022 - 12.2022
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
Business Advisor
Concentrix - Intuit QuickBooks
01.2022 - 06.2022
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Recommended initiatives to improve performance and maximize return on sales incentives.
- Cultivated customer relationships by advising clients on repayment plans.
- Increased client satisfaction by providing tailored business advice and strategies for growth.
Business Sales Consultant
Radius Business Solutions (SINGAPORE) PTE.LTD.
09.2020 - 12.2021
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Educated clients on new products and updated account information to maintain high standards of client service.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Telemarketing Sales Representative
Carsome
07.2020 - 09.2020
- Acted as first point of contact and set appointments for prospective customers
- Made 250 phone calls daily to establish first contact with potential customers and set meetings with car inspectors
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered phone calls and answered questions from potential customers.
Tele sales Executive
ICar Asia Limited
11.2017 - 06.2020
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Established client's financial position, assisting them in purchasing the vehicle that best fit their budget.
- Awarded top performer for 3 consecutive quarters.
- Handling all the process of selling new cars including loan processing.
- Handled objection calls from customers
- Lead team when manager is not around , motivate team and guide them with daily sales targets
- Maintain a good relationship with car dealers and salesman
Sales Person
Samsung
11.2015 - 05.2017
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Educated customers on promotions to enhance sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
STPM -
SMK La Salle PJ
Petaling Jaya 01.2014 - 12.2015
SPM -
SMK La Salle PJ
Petaling Jaya 01.2012 - 11.2013
Skills
Cold Calling
Certification
TeleSales Ninja
Additional Information
1) Name: Chin Beng
Position: Chief Financial Officer of
Email:chinbeng1119@hotmail.com
Number: 6012-6558333
2) Name: Vishal Gurung
Position: Manager
Email:vishalsuccess14@gmail.com
Number: 6012-3974069
3) Name: Doris Lee
Position: Head of HR
Email:doris.lee@icarasia.com
Number: +6010-97777097
4) Name : Bryan Lee
Position : Team Leader - Singapore Fuel
Email : bryan.lee@radiusfuelcards.com.sg
Number :+60 17-322 7738
5) Name : Ratha Vasudevan
Position : Corporate Learning Specialist
Email :Ratha.Vasudevan@aexp.com
Number : +60 11-2623 2205
Accomplishments
Awarded as Top Performer in Carlist.my (iCar Asia) for Q1 , Q2 and Q3 in 2019.
Timeline
Inside Sales Representative
Salespond
01.2024 - Current
Customer Service Professional
American Express (Malaysia) Sdn.Bhd.
07.2022 - 12.2022
Business Advisor
Concentrix - Intuit QuickBooks
01.2022 - 06.2022
Business Sales Consultant
Radius Business Solutions (SINGAPORE) PTE.LTD.
09.2020 - 12.2021
Telemarketing Sales Representative
Carsome
07.2020 - 09.2020
Effective Communication
12-2018
Tele sales Executive
ICar Asia Limited
11.2017 - 06.2020
TeleSales Ninja
11-2017
Sales Person
Samsung
11.2015 - 05.2017
STPM -
SMK La Salle PJ
01.2014 - 12.2015
SPM -
SMK La Salle PJ
01.2012 - 11.2013
Similar Profiles
Evan, Wee Xue WenEvan, Wee Xue Wen
Transformation Manager at OCBC BankTransformation Manager at OCBC Bank
Azdiani YusofAzdiani Yusof
SENIOR EXECUTIVE at IMU UniversitySENIOR EXECUTIVE at IMU University
SAIFUL NIZAM BIN ABDUL GANISAIFUL NIZAM BIN ABDUL GANI
Facility Manager at UEM Edgenta Greentech Sdn. BhdFacility Manager at UEM Edgenta Greentech Sdn. Bhd