Hi, I’m
Arvind Navaratna
IT Executive
Subang Jaya,Selangor
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Tech savvy Information Technology Executive with strong background in life-cycle and information technology project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.
Overview
4
years of professional experience
6
years of post-secondary education
4
Certifications
Work History
HCL Technologies Malaysia Sdn BhdKuala Lumpur, 14
Senior Analyst
04.2022 - Current
Job overview
- Investigated system issues and implemented resolutions to reduce downtime.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Provide step-by-step instructions to customers on how to resolve technical issues
- Research and identify solutions to problems and document them in knowledge base
- Escalate complex technical issues to higher-level support team members
- Keep detailed records of customer interactions, including notes on problem and resolution
- Provide feedback to product development teams to help improve product or service.
- Identified and resolved problems through root cause analysis and research.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Mercu Cita Manufacturing Sdn. BhdShah Alam
Junior IT Executive
03.2020 - 03.2022
Job overview
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and network.
- Troubleshoot system and network problems, with senior assistant.
- Diagnosing and solving hardware or software faults replace parts as required.
- Provide support,including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair fault or set up system support roll-out of new applications.
- Manage new user's access card implementation.
- Work continuously on task until completion (or referral to third parties, if appropriate).
- Prioritize and manage many open cases at one time.
- Walk in to branches to check and update IT equipments.
- Scheduled and managed more than 3 projects per year
Digi TelecommunicationsShah Alam, 10
Network Engineer Intern
07.2019 - 01.2020
Job overview
- Worked on Apparatus Assignment reapplication for MCMC
- Uses spectrum to operate network facility
- Upgrading Radio Communication Infrastructure
- Finalist for Digi CEO- Apprentice program
- Tested prototypes and standard products and wrote reports to document results
- Conducted root-cause analysis of component failure
- Prepared standard reports and documentation to communicate results to senior management
- Evaluated quality control processes and made recommendations for improvements in quality control
- Assisted with coordination of new equipment installation and implementation
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Analyzed and produced recommendations on continuous network improvements.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
Education
Management And Science UniversityShah Alam
Bachelor of Science from Computer Engineering
05.2015 - 02.2019
SEGi College Subang JayaSubang Jaya, Selangor
High School Diploma
03.2012 - 05.2014
Skills
Project lifecycle management
undefinedCertification
IPv6 Network Engineering Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Analyst
HCL Technologies Malaysia Sdn Bhd
04.2022 - Current
IPv6 Network Engineering Certification
11-2020
Junior IT Executive
Mercu Cita Manufacturing Sdn. Bhd
03.2020 - 03.2022
HCIA – Routing & Switching
08-2019
Network Engineer Intern
Digi Telecommunications
07.2019 - 01.2020
IREX Idea Generation Expo
03-2018
Management And Science University
Bachelor of Science from Computer Engineering
05.2015 - 02.2019
Mad Showcase
04-2014
SEGi College Subang Jaya
High School Diploma
03.2012 - 05.2014
Similar Profiles
Devendra MariappanDevendra Mariappan
Senior IT Analyst at HCL Technologies Malaysia Sdn BhdSenior IT Analyst at HCL Technologies Malaysia Sdn Bhd
SARA HAFIZAHSARA HAFIZAH
Asia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHDAsia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHD
LOGAN DASS A/L MOHANA DASSLOGAN DASS A/L MOHANA DASS
Associate Engineer II at AT&S (Advanced Technologies & Solutions) Austria Technologie & Systemtechnik (Malaysia) Sdn BhdAssociate Engineer II at AT&S (Advanced Technologies & Solutions) Austria Technologie & Systemtechnik (Malaysia) Sdn Bhd