Arvind Raj
Shah Alam
Summary
Marketing and Event Executive with proven expertise at Focus Dynamics Berhad in driving brand awareness and enhancing customer engagement. Skilled in event planning and market research, I excel in developing innovative strategies that maximize ROI while fostering strong client relationships. Adept at process improvement and operations management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing and Event Executive
Focus Dynamics Berhad
03.2024 - Current
- Plan, organize, and execute marketing campaigns to promote products and services.
- Developed strategies to enhance brand awareness, and attract new customers.
- Collaborate with the design team to create promotional materials, including brochures and digital content.
- Coordinated with vendors and partners to ensure seamless execution of marketing events.
- Managed social media platforms to engage the target audience and drive website traffic.
- Conducted market research to identify growth opportunities based on consumer trends.
- Monitored the performance of marketing campaigns and provided reports to management.
- Assisted in developing the marketing budget to ensure cost-effectiveness and maximize ROI.
Events & Operations Executive
Focus Dynamics Berhad
02.2023 - 03.2024
- Planned and organized events within financial and time constraints.
- Scheduled time slots for events while negotiating with vendors for optimal terms.
- Maintained regular client meetings to ensure alignment on expectations.
- Oversaw all event operations, ensuring seamless delivery.
- Developed customized packages based on client budgets to enhance service offerings.
- Cultivated strong client relationships to identify upselling and cross-selling opportunities.
Operation Executive
Gem Live Sdn Bhd
12.2021 - 02.2023
- Responding to live chats, emails, Facebook & Instagram messages from customers.
- Outgoing / incoming calls from customers for reservations.
- Assigning a logistic partner for deliveries.
- Assisting with food deliveries, gifts and other miscellaneous requests for customers.
- Updating merchant operation details into the system as when required.
- Working across departments to ensure the smooth flow of business operations.
- Update Business reports on a weekly basis.
- Other duties pertaining to the growth and development of the department and organization.
- Other duties as assigned by the manager.
Global Support Executive
HSBC Bank
10.2018 - 09.2020
- Processing on a high volume of credit card applications.
- Performing customer verification to ensure customer given details were accurate.
- To ensure a high standard of sales and service levels as required by the bank's standard by providing excellent customer engagement and experience.
- To ensure all customers information are acquired, updated, stored and maintained accurately.
- To ensure the requirements of the Quality Standards are met by minimizing snags and breach.
- To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.
Shipping Executive
Rapiscan Systems Sdn Bhd
07.2015 - 10.2017
- I was assigned to handle the import and export documentations.
- Liaising with forwarder companies for shipment rates.
- Responding to email and meeting with the Sales team to monitor the status of the shipment.
- Contacting customers to coordinate the functions of all shipping related activities.
- Suggest and instruct customers on shipping rates and provide customer the shipping instructions.
- Answer and respond to customer inquiries on shipping issues.
- Preparing shipping documents (like invoices, purchase orders and bills of lading).
- Responsible for the preparation of quotes for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport.
- Co-ordinate container & truck movement.
Education
Bachelor of Arts (B.A.) - Business
University Malaysia Pahang
10.2023
High School Diploma -
United Kingdom School of Business
Klang 01.2010
Professional Certificate - Project Management
Spectrum Institute of Applied Technologies
Professional Certificate - Port & Logistics Management
Chartered Institute of Logistics And Transport Global (CILT)
Skills
- Process improvement and operations management
- Organizational realignment strategies
- Event planning
- Marketing strategy
- Market research
- Menu planning
- Leadership and support skills
Certification
- Professional Certificate in Project Management, Spectrum Institute of Applied Technologies
- Professional Certificate in Port & Logistics Management, Chartered Institute of Logistics and Transport Global (CILT)
References
- Mr. Ken, Logistics Manager of Rapiscan Systems, 012-7056413
- Ms. Margaret, Underwriting Manager of HSBC, 012-2599167
- Ms CE Tan, Human Resource Manager of Gemlive Sdn Bhd, 012-3862100
- Mr Ganeesh, Sales & Events Manager LAVO Selangor, 019-9189008
Languages
- English, Advanced
- Malay, Advanced
- Tamil, Intermediate
Personal Information
Date of Birth: 05/03/96
Timeline
Marketing and Event Executive
Focus Dynamics Berhad
03.2024 - Current
Events & Operations Executive
Focus Dynamics Berhad
02.2023 - 03.2024
Operation Executive
Gem Live Sdn Bhd
12.2021 - 02.2023
Global Support Executive
HSBC Bank
10.2018 - 09.2020
Shipping Executive
Rapiscan Systems Sdn Bhd
07.2015 - 10.2017
Bachelor of Arts (B.A.) - Business
University Malaysia Pahang
High School Diploma -
United Kingdom School of Business
Professional Certificate - Project Management
Spectrum Institute of Applied Technologies
Professional Certificate - Port & Logistics Management
Chartered Institute of Logistics And Transport Global (CILT)
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