Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Arvin Parameswaran

Klang,Selangor

Summary

Active Logistics Executive with proven expertise at Elite Digital Logistics, adept at optimizing supply chain operations through SAP systems. Recognized for exceptional attention to detail and strong customer service skills, I successfully streamlined order fulfillment processes and enhanced communication, resulting in improved efficiency.

Overview

11
11
years of professional experience

Work History

Logistics Executive

Elite Digital Logistics
Klang
01.2023 - Current
  • Can utilize the ERP software known as the SAP system.
  • Performed daily follow-ups with Customer Service Representatives (CSRs), correcting Post Goods Issues (PGIs), and invoicing inaccuracies to streamline the order fulfillment process.
  • Skillfully managed SAP systems, excelling in the development of shipment order reports to optimize logistics and supply chain operations.
  • Generate comprehensive Order to Cash (OTC) reports with invoicing and unit price adjustments, ensuring accurate and timely documentation of financial transactions.
  • Attention to detail in the creation of financial documents within the SAP system.
  • Making amendment changes to the financial document via the SAP system.
  • Generate container numbers for shipment orders by using outbound delivery numbers, ensuring efficient logistics coordination.
  • Ensuring accurate and timely access to sales order information within the SAP system.
  • Update order acknowledgment details in the company's system, maintaining accurate and up-to-date records.
  • To generate exact Certificate of Analysis (COA) documents for quality assurance criteria.
  • Using company-generated Excel spreadsheets to monitor outstanding orders, ensuring proactive tracking of items scheduled for Post Goods Issue (PGI), and billings.
  • Identified and resolved SAP system issues through effective troubleshooting with the IT department.
  • Using Microsoft Outlook for effective communication and liaising with colleagues.
  • Able to read the letter of credit, each clause.
  • Prepare documentation for orders.
  • Sending shipping instructions to carriers.
  • Able to set up SOP (standard operating procedures).

Promoter/ Customer Service

MBO Cinemas Pearl Harbour
Klang
09.2018 - 12.2018
  • Promoting cinema products.
  • Interacting with customers regarding their orders.
  • Resolving customer issues and feedback.
  • Learn to do closing for movie tickets and concession sales.
  • Supporting colleagues in product servicing.
  • Keeping count of stock products.

Customer Service Assistant

Blondal Sales and Service
Glenmarie,Shah Alam
01.2015 - 08.2015
  • Checking in with customers to renew their service for water filters.
  • Promoting new products to customers through cold calls.
  • Typing up quotations and updating the customer database.

Education

Bachelor - Logistics Supply Chains Management

Peninsula College
Klang
03-2023

Diploma - Information Technology

Segi College
Subang Jaya
01.2019

Sijil Pelajaran Malaysia -

Sekolah Menengah Kebangsaan Methodist ACS
Klang
12-2014

Skills

  • Ability to work under pressure
  • Teamwork
  • Leadership
  • Ability to multitask
  • Customer service skills
  • Basic computer skills

References

  • Mr. Baldev Singh, Executive Manager of Hydroguard, Blondal Sales and Service, 012-232-1639
  • Ms. Nadiah, Executive Manager, MBO Cinemas Pearl Harbour, Klang, 017-650-9206
  • Mr. Yunus Sanadi, former Senior Logistics Executive, Elite Digital Logistics, Klang, yunussanadi96@gmail.com, 010-7657265
  • Ms Alimah Binti Ton Atan, Assistant Manager, Elite Digital Logistics, Klang, 019-2807829

Accomplishments

  • Grand Prize winner to travel anywhere around the world at the Elite Digital Logistics Company annual dinner

Timeline

Logistics Executive

Elite Digital Logistics
01.2023 - Current

Promoter/ Customer Service

MBO Cinemas Pearl Harbour
09.2018 - 12.2018

Customer Service Assistant

Blondal Sales and Service
01.2015 - 08.2015

Bachelor - Logistics Supply Chains Management

Peninsula College

Diploma - Information Technology

Segi College

Sijil Pelajaran Malaysia -

Sekolah Menengah Kebangsaan Methodist ACS

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Arvin Parameswaran