Aruna S Selvaratnam
Inside Sales Executive & Customer Service Executive
Selangor
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Skilled Executive with years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, Inside sales consulting .
Veteran Senior Executive adept at increasing profit margins by growing sales and reducing costs. Hands-on, proactive manager with adaptable and creative approach. Driven to always be improving business operations. Specializing in Banking And recruitment with 5-year track record of success.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
4
4
Languages
Work History
Level Senior Executive
- Monthly SalaryMYR 1,200
- Answering all inbound calls, all banking enquirers for credit cards, loans’
- Cross- selling balance transfer and encourage customer to upgrade card, which up sale to customer explain on the benefit and will achieve monthly target to earn extra mile
- After a year managed to handle
- Escalation call for mandarin speaker Achievements: Achieved KPI targets set by company in period given., Telemarketing our the phone to all hsbc credit card holders.
- Sale Cash instalment plan with a selected rate provided by bank
- Daily 4 hours talk time ti achieve daily target and monthly target., Monthly Salary MYR 4,200
- Achieve Monthly target as given by management as monthly basis
- Make calls for the corporate side to check they have hiring
- If yes as client need before quote the price
- Upon check with customer and quote a price which have been prepare by seek
- And explain customer accordingly customer needs which package is suitable for customer
- Sales based on billing and number of new customers come in that month
- Repeated customer will calculate in as a billing
- Target depends of the working days for the month
- Managed to achieve monthly target as given
- Even have achieve even more then 100% .
RoleCall Centre Executive
LevelSenior Executive
Citi
- Monthly SalaryMYR 3,000
- Handle IT calls troubleshooting via the phone and other technical issue
- Cross sell to customer on the high plan with explain on the benefit and go for extra mile for earn commission
- In addition, achieved KPI targets set by company in the period given., Monthly SalaryMYR 4,950
- Sale over the phone, outbound sales, everyday make phone call to, customer or Citi credit card holders
- Call customer and convince for purchase or sign up for Quick cash, balance transfer, personal loan and balance conversation
- Every month with a new target to achieve
- A day with 4 hours talk time managed to achieve daily target and monthly target
- I managed to deliver the best every month to achieve my monthly commission
- I work as a team and we celebrate our hard work on the monthly commission
- As my understand my handwork of everyday in put in is my month end commission simple as that
- I am a sales person who have convincing skills to convince customer and make a sales.
Position LevelSenior Executive
- Monthly SalaryMYR 3,500
- Answering all inbound calls, related on the wellness product and make orders enrolments via phone up sale product for achieve monthly kpi
- Handle more than 100calls for month end
- Helping support team to complete the task
- Help attend company event monthly basis.
RoleTelesales Consultant
Role Telesales Consultant
Inside sales Representative
JobStreet By Seek
01.2024 - Current
- Service
- Specialization Sales - Telesales/Telemarketing
Telesales Representative
CITIBANK BERHD
04.2020 - 12.2023
- IndustryBanking / Financial Services
- SpecializationSales - Telesales/
Telesales executive
HSBC Bank Malaysia Berhad
06.2019 - 03.2020
- Industry Banking / Financial Services
- Specialization Customer Service
Customer Service Executive
MELALEUCA SOUTHEAST ASIA SDN BHD
04.2017 - 06.2019
- IndustryCall Center / IT-Enabled Services / BPO
- SpecializationManufacturing/Production Operations
- RoleOthers
Senior Consultant
Maxis Broadband Sdn Bhd
01.2014 - 03.2017
- IndustryCall Center / IT-Enabled Services / BPO
- SpecializationCustomer Service
Customer service executive
Eon bank berhad
03.2008 - 11.2011
- Industry Banking / Financial Services
- Specialization Banking/Financial Services
Education
SPM -
SMK Puteri Jaya Jalan Pasar Pudu
PMR - undefined
SMK Puteri Jaya Jalan Pasar Pudu
UPSR - undefined
SRJK (C) On Pong Ampang
Skills
- Excellent communication skills
- Team player
- Problem solver
- Enthusiastic
- Outgoing
- Positive personality
- Able to work independently
- Able to work under pressure
- Meet deadlines
Performance improvement
Career Aim
Looking for a challenging position based on my skills and experience in delivering sales
Personal Information
- Age: 35
- Ethnicity: Indian
- Health Status: Good
- Date of Birth: 11/13/88
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Job Preferences
RM 5000 to 5500 (nego), True, True, Kuala Lumpur, Petaling Jaya
Nric No
881113-56-5968
Drawing
I studied in the arts stream during school. While I may not be a professional, I love drawing and creating art.
Timeline
Inside sales Representative
JobStreet By Seek
01.2024 - Current
Telesales Representative
CITIBANK BERHD
04.2020 - 12.2023
Telesales executive
HSBC Bank Malaysia Berhad
06.2019 - 03.2020
Customer Service Executive
MELALEUCA SOUTHEAST ASIA SDN BHD
04.2017 - 06.2019
Senior Consultant
Maxis Broadband Sdn Bhd
01.2014 - 03.2017
Customer service executive
Eon bank berhad
03.2008 - 11.2011
Level Senior Executive
RoleCall Centre Executive
LevelSenior Executive
Citi
Position LevelSenior Executive
RoleTelesales Consultant
Role Telesales Consultant
PMR - undefined
SMK Puteri Jaya Jalan Pasar Pudu
UPSR - undefined
SRJK (C) On Pong Ampang
SPM -
SMK Puteri Jaya Jalan Pasar Pudu
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