Summary
Overview
Work History
Education
Skills
Personal Information
Ic Number
Timeline
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ARUN VARMAN TANAVALU

ARUN VARMAN TANAVALU

Desktop Engineer
Shah Alam, Selangor,10

Summary

Experienced technical professional with a passion for troubleshooting and a strong communication skill set. Completed a PC hardware troubleshooting course to enhance credentials. Advanced from Service Desk Analyst to Desktop Support Engineer over six years, transitioning from remote to hands-on support. Gain valuable experience in Singapore before returning to Malaysia for new opportunities in diverse work environments.

Overview

13
13
years of professional experience
2015
2015
years of post-secondary education

Work History

IT Specialist (Desktop Support)

CTC Global (M) SDN. BHD.
07.2024 - Current
  • Resolved Microsoft 365 (M365) issues, including MS Teams, Outlook, and SAP (EPM)
  • Performed system reimaging and upgrades for laptops/desktops, ensuring compliance with organizational standards
  • Diagnosed and resolved Wi-Fi/network connectivity issues, Teams Room projection problems, and system performance concerns
  • Managed laptop/desktop refreshes, new joiner/leaver assets, and performed secure system wipes using Acronis
  • Provided remote support for WFH/offsite users, managed privileged access (IAM) via Active Directory, and ensured seamless service for VIP clients
  • Worked closely with vendors and in-house technical teams to resolve complex issues efficiently
  • Executed Windows 11 upgrades and reimaging for laptops/desktops, ensuring compliance with organizational standards and updates
  • Handled inbound and outbound support calls, aiding in-house clients and addressing VIP user needs
  • Troubleshot WAN/LAN connectivity issues and provided remote support for users working from home or offsite
  • Provided escalation support to both vendors and internal technical teams
  • Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Configured hardware, devices, and software to set up work stations for employees.

IT Specialist / Unified Communications Teams

Dell Technologies
04.2021 - Current
  • Supporting mainly on MS Teams and Zoom applications (both web and physical client)
  • Granting access to new Zoom licensed account
  • Installation and removing Teams and Zoom
  • Troubleshooting any server-client related issues (Zoom / Teams client and EV)
  • Get in touch with Engineering and clearing user’s doubts and group policy settings.
  • Providing access for Teams and Zoom Enterprise Voice

Desktop Support

NCS PTE LTD
10.2023 - 03.2024
  • Providing tech refresh services to clients
  • Sending in incident/request tickets using ITSM
  • Managing team and any issues in which arise regarding machine and software.
  • Providing VIP support and managing asset
  • Handling inbound/outbound calls of in-house clients
  • Troubleshoot issues with regards to tech Refresh
  • Re-Image old and new laptops and desktops to WIN 10
  • Ensure the patches and updates are pushed accordingly.
  • Troubleshoot problems for WAN and LAN.
  • Handover the devices to the concerned users and ensure the deployment team has no issues daily regarding any software or connectivity.
  • Privileged access management to control and monitor access to highly privileged accounts, applications and system assets (IAM) – Active Directory / Local file permission.
  • Escalate issues to management and get it resolved on an urgent basis.

Desktop Support (Service Delivery) Engineer

Hitachi Systems Network Technologies (Singapore) Pte. Ltd.
05.2023 - 09.2023
  • Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to Infrastructure.
  • Providing onboarding, offboarding and tech refresh services to the user.
  • Providing AV support by troubleshooting and maintaining AV related issues (e.g.: Projector, mics, visualizer, switcher, AV control panel)
  • Taking ownership of customer issues reported and tracking them through resolution
  • Responding in a timely manner to service issues and requests
  • Liaise with third party vendors (EUC / In-House AV Support) to coordinate client issues on specific services.
  • Liaise with product manufacturers for problem escalation and resolution
  • Support company for project implementation activities.

IT Specialist / Client Solution

Dell Technologies / Hired by: Optimum InfoSolutions
04.2021 - 03.2023
  • Providing tech support for Dell internal users remotely
  • Working with Engineering team on products
  • In-House Application support (Troubleshooting)
  • Ensure the patches and updates are pushed accordingly.
  • Troubleshoot problems for WAN and LAN.
  • Privileged access management to control and monitor access to highly privileged accounts, applications – Active Directory / Local file permission.
  • Escalate issues to management and get it resolved on an urgent basis.

Desktop Engineer / Service Desk Analyst

PCCW Solutions (Emp: Randstad SG)
01.2020 - 07.2020
  • Providing tech refreshment services to LTA clients
  • Working with L2, by sending in incident/request tickets using Service now ticketing tool
  • Handling inbound/outbound calls of in-house clients
  • Troubleshoot issues with regards to tech Refresh
  • WAN/LAN issues
  • VPN issues
  • Domain issues
  • Outlook Issues
  • Re-Image old and new laptops and desktops to WIN 10
  • Ensure the patches and updates are pushed accordingly.
  • Troubleshoot problems for WAN and LAN.
  • Handover the devices to the concerned users and ensure the deployment team has no issues daily regarding any software or connectivity.
  • Privileged access management to control and monitor access to highly privileged accounts, applications and system assets (IAM) – Active Directory / Local file permission.
  • Escalate issues to management and get it resolved on an urgent basis.

Roving Engineer / Roll-Out Engineer

NCS PTE. LTD. (Singapore) (Employed by PrimeStaff Pte. Ltd.)
09.2019 - 01.2020
  • Provide support for SSOE2 (MOE) Roll-Out project. (Travelling to schools, all over SG)
  • Troubleshoot issues with regards to Seat Refresh
  • WAN/LAN issues
  • VPN issues
  • Domain issues
  • Outlook Issues
  • Re-Image old and new laptops and desktops to WIN 10
  • Ensure the patches and updates are pushed accordingly
  • Troubleshoot problems for WAN and LAN.
  • Handover the devices to the concerned users and ensure the deployment team has no issues on a daily basis in regard to any software or connectivity.
  • Privileged access management to control and monitor access to highly privileged accounts, applications and system assets (IAM) – Active Directory / Local file permission
  • Escalate issues to management and get it resolved on an urgent basis.

Roving Engineer / Roll-Out Engineer

NCS PTE. LTD. (Singapore) (Employed by ITCAN Pte. Ltd.)
09.2018 - 04.2019
  • Provide support for SSOE2 (MOE) Roll-Out project. (Travelling to schools, all over SG)
  • Troubleshoot issues with regards to Seat Refresh
  • WAN/LAN issues
  • VPN issues
  • Domain issues
  • Outlook Issues
  • Re-Image old and new laptops and desktops to WIN 10
  • Privileged access management to control and monitor access to highly privileged accounts, applications and system assets (IAM) – Active Directory / Local file permission
  • Ensure the patches and updates are pushed accordingly
  • Troubleshoot problems for WAN and LAN.
  • Handover the devices to the concerned users and ensure the deployment team has no issues on a daily basis in regard to any software or connectivity.
  • Escalate issues to management and get it resolved on an urgent basis.

Service Desk Analyst

BAE Systems Applied Intelligence. (Employed by: Experis, ManpowerGroup)
07.2018 - 08.2018
  • Manage user profiles using administrative tool – Active Directory and according to their Domain.
  • Troubleshoot problems for WAN and LAN.
  • Set up and troubleshoot Outlook 2016 and escalate URGENT issues.
  • Troubleshoot Skype issues related to O365 Migration.
  • Configures installs, PCs, Monitors and maintains IT user’s desktop software and hardware.
  • Analyze request to ensure classifications, prioritization and escalation of the requests.
  • Work with Level 2 for resolution, and the users are kept updated on the progress in relation to the resolution of the issue.
  • Updates tickets with entries of activities and closes tickets with resolution upon completion of the job.

Desktop Support Engineer

Honeywell Aerospace Pvt. Ltd. (Employed by: Comte Solution Pvt. Ltd.)
01.2018 - 04.2018
  • Assisting with Win 10 migration and updating Bios UEFI update.
  • Manage user profiles using administrative tool – Active Directory.
  • Troubleshoot problems for WAN and LAN.
  • Configures installs, PCs, Monitors and maintains IT user’s desktop software and hardware.
  • Analyze request to ensure classifications, prioritization and escalation of the requests.
  • Work with Level 2 for resolution, and the users are kept updated on the progress in relation to the resolution of the issue.
  • Responsible for support, administration and management of Windows 7.
  • Perform system software and hardware maintenance, evaluate and integrate upgrades to operating systems, support software and applications.
  • Managing desktop, hardware’s and printer’s installation as per the global standard.
  • Troubleshooting to all kinds of IT equipment.
  • Send daily application check report and dashboard update.
  • Logging incidents in ticketing system, acknowledge customer e-mails, supporting and troubleshooting via phone or e-mail.
  • Creating temporary wifi access for users.
  • Setting up Video Conference and presentation for internal users.
  • MS Office, Outlook, etc. troubleshooting.

Desktop Support Engineer

Fujitsu Asia Pte Ltd (Employed by: Jobline Resources Pte Ltd)
10.2017 - 01.2018
  • Manage user profiles using administrative tool – Active Directory.
  • Troubleshoot problems for WAN and LAN.
  • Configures installs, PCs, Monitors and maintains IT user’s desktop software and hardware.
  • Analyze request to ensure classifications, prioritization and escalation of the requests.
  • Work with Level 2 for resolution, and the users are kept updated on the progress in relation to the resolution of the issue.
  • Responsible for support, administration and management of Windows 7.
  • Perform system software and hardware maintenance, evaluate and integrate upgrades to operating systems, support software and applications.
  • Managing desktop, hardware’s and printer’s installation as per the global standard.
  • Troubleshooting to all kinds of IT equipment.
  • Send daily application check report and dashboard update.
  • Logging incidents in ticketing system, acknowledge customer e-mails, supporting and troubleshooting via phone or e-mail.
  • Privileged access management to control and monitor access to highly privileged accounts, applications and system assets (IAM) – Active Directory / Local file permission.
  • Creating temporary Wi-Fi access for users.
  • Setting up Video Conference and presentation for internal users.
  • MS Office, Outlook, etc. troubleshooting.

Level 1 & 2 Support Engineer

Atos Origin Services (M) Sdn Bhd
08.2016 - 08.2017
  • Manage user profiles using administrative tool – Active Directory.
  • Troubleshoot problems for WAN and LAN.
  • Configures installs, PCs, Monitors and maintains IT user’s desktop software and hardware.
  • Analyze request to ensure classifications, prioritization and escalation of the requests.
  • Work with Level 2 for resolution, and the users are kept updated on the progress in relation to the resolution of the issue.
  • Privileged access management to control and monitor access to highly privileged accounts, applications and system assets (IAM) – Active Directory.
  • Troubleshoot Skype issues related to O365 Migration.
  • Enrolling Good App and Intune App account (outlook for mobile) e.g. IPhone, Android and Windows.
  • Provide support on UIS Verizon Account set up/registration and Cisco VPN error.
  • Updates tickets with entries of activities and closes tickets with resolution upon completion of the job.

Billing Executive

Zoom Video Conferencing Inc.
02.2016 - 07.2016
  • Receiving and sorting incoming payments with attention to credibility.
  • Managing the status of accounts and balances and identifying inconsistencies.
  • Issuing bills, receipts and invoices.
  • Assume the responsibility of receiving and sorting incoming payments with attention to credibility.
  • Manage the status of accounts and balances and identify inconsistencies.
  • Issue and post bills, receipts and invoices.
  • Check the validity of debit accounts.
  • Update accounts receivable database with new accounts or missed payments.
  • Ensure all clients remain informed on their outstanding debts and deadlines.
  • Provide solutions to any relative problems of clients.
  • Write thorough reports on billing activity with clear and reliable data.

Technical & Helpdesk Support/Service Request Management

AIG Global Services (M) Sdn Bhd
11.2013 - 05.2015
  • Manage user profiles using administrative tool – Active Directory.
  • Troubleshoot problems for WAN and LAN.
  • Configures installs, PCs, Monitors and maintains IT user’s desktop software and hardware.
  • Analyze request to ensure classifications, prioritization and escalation of the requests.
  • Work with Level 2 for resolution, and the users are kept updated on the progress in relation to the resolution of the issue.
  • Enrolling Good App and BES App account (outlook for mobile) e.g. IPhone, Android, Windows and Blackberry.
  • Provide support on UIS Verizon Account set up/registration and Cisco VPN error.
  • Updates tickets with entries of activities and closes tickets with resolution upon completion of the job.
  • Privileged access management to control and monitor access to highly privileged accounts, applications and system assets (IAM) – Active Directory / Local file permission.
  • Applications used: Active Directory, CITRIX (WYSE / Virtual machine), MS Office.
  • Awarded: HDI Support Centre Analyst (HDI Certified)

Service Desk Analyst

CSC MALAYSIA Sdn Bhd – (Project: VF Corp)
09.2012 - 10.2013
  • Perform customer verifications.
  • Resolving username and password problems.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritizing and managing many open cases at one time.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Remote into customers PC to resolve issues. - BOMGAR.
  • Retrieving customers missing folders in emails.
  • Resolve by connecting customers Virtual Private Network.
  • Troubleshoot customers Microsoft Outlook – send and receive emails.
  • Application used: Citrix, AS400, RSA, Active Directory, Putty, Lotus Notes, etc.

Education

Bachelor’s degree - information technology, Software Engineering

APIIT/UCTI – Asia Pacific University

Sijil Pelajaran Malaysia (S.P.M) - undefined

S.M.K Taman Sri Muda
01.2006 - 12.2006

Skills

Hardware troubleshooting and repair

Personal Information

  • Age: 36
  • Ethnicity: Indian
  • Date of Birth: 04/16/89
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Married

Ic Number

890416-04-5403

Timeline

IT Specialist (Desktop Support)

CTC Global (M) SDN. BHD.
07.2024 - Current

Desktop Support

NCS PTE LTD
10.2023 - 03.2024

Desktop Support (Service Delivery) Engineer

Hitachi Systems Network Technologies (Singapore) Pte. Ltd.
05.2023 - 09.2023

IT Specialist / Unified Communications Teams

Dell Technologies
04.2021 - Current

IT Specialist / Client Solution

Dell Technologies / Hired by: Optimum InfoSolutions
04.2021 - 03.2023

Desktop Engineer / Service Desk Analyst

PCCW Solutions (Emp: Randstad SG)
01.2020 - 07.2020

Roving Engineer / Roll-Out Engineer

NCS PTE. LTD. (Singapore) (Employed by PrimeStaff Pte. Ltd.)
09.2019 - 01.2020

Roving Engineer / Roll-Out Engineer

NCS PTE. LTD. (Singapore) (Employed by ITCAN Pte. Ltd.)
09.2018 - 04.2019

Service Desk Analyst

BAE Systems Applied Intelligence. (Employed by: Experis, ManpowerGroup)
07.2018 - 08.2018

Desktop Support Engineer

Honeywell Aerospace Pvt. Ltd. (Employed by: Comte Solution Pvt. Ltd.)
01.2018 - 04.2018

Desktop Support Engineer

Fujitsu Asia Pte Ltd (Employed by: Jobline Resources Pte Ltd)
10.2017 - 01.2018

Level 1 & 2 Support Engineer

Atos Origin Services (M) Sdn Bhd
08.2016 - 08.2017

Billing Executive

Zoom Video Conferencing Inc.
02.2016 - 07.2016

Technical & Helpdesk Support/Service Request Management

AIG Global Services (M) Sdn Bhd
11.2013 - 05.2015

Service Desk Analyst

CSC MALAYSIA Sdn Bhd – (Project: VF Corp)
09.2012 - 10.2013

Sijil Pelajaran Malaysia (S.P.M) - undefined

S.M.K Taman Sri Muda
01.2006 - 12.2006

Bachelor’s degree - information technology, Software Engineering

APIIT/UCTI – Asia Pacific University

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ARUN VARMAN TANAVALUDesktop Engineer