Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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ARUN KUMAR A/L GANESAN

ARUN KUMAR A/L GANESAN

Kuala Lumpur

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative -Technical Support

TDCX
03.2024 - 09.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Customer Care Consultant

MAXIS Broadband Sdn Bhd
02.2023 - 03.2024
  • Building strong relationship with Customers, fostering loyalty, and retention through exceptional service
  • Providing accurate and up-to-date information about Maxis products, services and promotions
  • Effectively troubleshooting and resolving customer issues with a positive and empathetic approach
  • Actively listening to customer needs and concerns to identify opportunities and improvement and personalized solutions
  • Meeting and exceeding individual and team targets related to call and quality, customer satisfaction and metrics
  • Assigned as the person in charge to handle disputes call within the team

Customer Experience

GRAB CAR MALAYSIA
02.2020 - 05.2020
  • Gather feedback from customers, observe frontline issues such as application failure, payment issues, product information and clarification and report promptly to supervisor
  • Answers incoming customer calls regarding app issues, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product-knowledge and be informed of any changes in company policies
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Customer Service Executive

Tayangan Unggul Sdn. Bhd (ASTRO)
06.2019 - 10.2019
  • Handles Inbound & Outbound calls to/from Clients
  • Handles Clients information system
  • Assist clients with Technical related issues
  • Provide specific information regarding the services or products offered by the company
  • Provide troubleshooting information
  • Report and analyse customers information and needs
  • Issue billing details and open and close customers accounts
  • Maintaining records of transactions and interactions

Customer Service Executive

SCICOM MSC Berhad
04.2015 - 12.2016
  • Assist the customer to take in their orders
  • Provide information about the delivery status
  • Promote new promotions

Data Entry Clerk

EVERPURE SDN NHD
01.2015 - 03.2015
  • Prepare Invoices
  • Handles Inbound & Outbound calls to/from Clients
  • Handles Clients information system

Education

Secondary School Education - Arts

SMK Pandan Indah
01.2010 - 01.2014

Skills

Microsoft Office

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Time management

Complaint resolution

Call center experience

Customer relations

Personal Information

  • Date of Birth: 11/20/97
  • Nationality: Malaysian

Timeline

Customer Service Representative -Technical Support

TDCX
03.2024 - 09.2024

Customer Care Consultant

MAXIS Broadband Sdn Bhd
02.2023 - 03.2024

Customer Experience

GRAB CAR MALAYSIA
02.2020 - 05.2020

Customer Service Executive

Tayangan Unggul Sdn. Bhd (ASTRO)
06.2019 - 10.2019

Customer Service Executive

SCICOM MSC Berhad
04.2015 - 12.2016

Data Entry Clerk

EVERPURE SDN NHD
01.2015 - 03.2015

Secondary School Education - Arts

SMK Pandan Indah
01.2010 - 01.2014

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ARUN KUMAR A/L GANESAN