Arthur Thomas
George Town
Summary
Dynamic Food and Beverage Operations Leader with over 37 years of proven success in luxury hospitality across Malaysia and the Maldives. Expertise in strategic leadership includes budgeting, cost control, and a steadfast commitment to service excellence. Skilled in managing multi-outlet F&B operations and pre-openings, with a strong focus on enhancing guest satisfaction while driving sustainable growth. A track record of fostering high-performing teams and implementing innovative solutions to elevate operational standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
F&B Operations Manager
Hulhule Island Hotel & Madifushi Private Island
Maldives
12.2020 - 01.2025
- Directed operations across 11 outlets (650+ pax), improving efficiency and margin by 15%.
- Boosted guest satisfaction by 22% and reduced food cost by 11%.
- Maintained beverage cost at 16% vs 20% target, saving 4%.
- Enhanced service ratings by 18% through training and workflow redesign.
Assistant Director of Food & Beverage
Berjaya Langkawi Resort
Malaysia
01.2017 - 06.2020
- Reduced food waste by 10% via SOP & budget implementation.
- Raised staff retention by 25% through KPI alignment & reviews.
- Increased guest satisfaction from 82% to 94% within 12 months.
- Managed banquets for up to 700 guests.
Food & Beverage Manager
Berjaya Penang Hotel
Malaysia
01.2010 - 12.2016
- Cut onboarding time by 30% via SOPs & training guides.
- Increased audit scores to 92% with FSMS & wine service training.
- Coordinated high-profile banquets for up to 1,000 guests.
Food & Beverage Manager
Holiday Inn Resort Penang
Malaysia
10.2008 - 10.2009
- Managed 6 outlets; increased guest satisfaction by 13% and profit margins by 9%.
- Instituted FSMS with zero audit issues.
- Launched Smart Start F&B training program reducing onboarding time by 20%.
Education
Bachelor of Business Administration -
Southern Pacific University
Skills
- Team Leadership
- Strategic Planning
- Profit and loss oversight
- Luxury F&B Operations
- Menu Engineering
- Cost Control
- Food safety management system knowledge
- Employee training facilitation
- Project Planning
- Inventory Management
- Banqueting & Catering
- Revenue Optimization
Accomplishments
- Opened 5 luxury F&B outlets at a 5-star Maldives property, managing pre-opening setup and training.
- Launched VIP lounge at Maldives Seaplane Terminal for 200 guests, enhancing premium travel experience.
- Delivered brand representation at ITB Berlin & WTM London, boosting B2B bookings by 9%.
Certification
- Butler Certificate, 2022
- Train The Trainer Certification, 2014
- Food Handler Training (FHT), 2025
Languages
English
Bahasa Malaysia
Tamil
Timeline
F&B Operations Manager
Hulhule Island Hotel & Madifushi Private Island
12.2020 - 01.2025
Assistant Director of Food & Beverage
Berjaya Langkawi Resort
01.2017 - 06.2020
Food & Beverage Manager
Berjaya Penang Hotel
01.2010 - 12.2016
Food & Beverage Manager
Holiday Inn Resort Penang
10.2008 - 10.2009
Bachelor of Business Administration -
Southern Pacific University
Training
- Saba Butler, South African Butler Academy
- IOSH - Managing Safely
- Emotional Intelligence, TGH Leadership Management Team
- Business in Action (BIA), Berjaya Corporate
- Train the Trainer: Adult Learning
Software
Microsoft Office Suite