Arthur Jalong Lawai
Administration And Management
Miri
Summary
Dedicated professional committed to delivering exceptional results and contributing to organizational success. Demonstrates a strong work ethic and a proactive approach to exceeding expectations. Eager to leverage skills and expertise as a valuable asset, driving growth and innovation within the company. Passionate about continuous improvement and fostering collaborative environments that enhance productivity.
Overview
17
17
years of professional experience
Work History
Homestay and Tour Coordinator
Segah Selaan Homestay
12.2015 - Current
- Promoting & Selling homestay produce & its place of interest
- Identify areas for improvement in future tours and offerings.
- Customized itinerary to meet customer desires, interests, budget and travel style.
- Handled emergency situations during tours effectively, ensuring the safety and well-being of all participants.
- Maintained accurate records of bookings, payments, and other essential information.
- Assisted in the planning of large-scale events, including conferences and festivals, contributing to their overall success.
- Coordinated transportation logistics for groups traveling via various modes such as air, or private vehicle hire.
- Managed finances and budgets, optimizing cost efficiency while maintaining high-quality offerings.
Sales Executive
Planet Borneo Tours & Travel Services Sdn Bhd, Miri
01.2014 - 12.2015
- Selling Travel Product (Tour, Flight, Hotel) and Not limit to MICE (Meetings, Incentive, Conventions, and Exhibitions)
- Liaising with suppliers for a contact rate and recoding into computer for filing.
- Responding to incoming email and phone enquiries by providing customers with proposed travel itinerary and quotation.
- Arrange tour and travel to customers and check the progress of tour operation.
- Prepare tour budget & providing invoice.
Practical Training (Department: Fitness Center)
Imperial Hotel, Miri
07.2012 - 08.2012
- Manage Fitness Center operation – manage and ensure proper maintenance, housekeeping, tidiness and hygiene of the facility
- Customer service – to ensure customer needs and expectations are met. Guiding the team on hospitality management.
- Manage and ensure membership is updated and all particulars are being properly recorded and filed.
Management Trainee
DLJ Trilogy, Miri
01.2010 - 05.2010
- National Cancer Council (MAKNA) field representative
- Entrusted by the Council to organize and manage activities to gain sponsorship.
- Work closely with government bodies such as department of health, education as well as private sectors such as the insurance company.
- Ensure compliance of the activities with company’s operating guidelines.
- Provide training and coaching for the new intakes.
Temporary Teacher
Sekolah Menengah Kebangsaan Lopeng Tengah, Miri
06.2009 - 11.2009
- Teaching Transition and Form 1 student.
- Subjects include Bahasa Malaysia, Pendidikan Seni visual and Pendidikan Jasmani dan Kesihatan
- Planning, developing, and organizing teaching material and methodology
- Prepare exam paper and assist to organize school program.
Waiter
Dynasty Hotel, Jln Pujut-Lutong, Miri
06.2009 - 06.2009
- Set tables with clean linen or place mats, cutlery, crockery and glasses base on the dining theme, informal or formal
- Ushering customers
- Take customers' orders and pass them to kitchen staff or bar attendants. Serve food and drinks. The time management is critical from ushering the customers, taking their orders and serving the dish.
Education
Bachelor of Economics and Business with Honours - Industrial Economics
06.2013
GPA: CGPA 3.04/4.00
Diploma in Technology Management - Industrial Management
06.2009
GPA: CGPA 2.56/4.00
Electronic (Sijil Penilaian Menengah) - Electronic Engineering
01.2005
GPA: Result 2A’s, 5B’s, 2C’s.
Skills
Computer skill in Microsoft Words, Excel, Powerpoints
Timeline
Homestay and Tour Coordinator - Segah Selaan Homestay
12.2015 - Current
Sales Executive - Planet Borneo Tours & Travel Services Sdn Bhd, Miri
01.2014 - 12.2015
Practical Training (Department: Fitness Center) - Imperial Hotel, Miri
07.2012 - 08.2012
Management Trainee - DLJ Trilogy, Miri
01.2010 - 05.2010
Temporary Teacher - Sekolah Menengah Kebangsaan Lopeng Tengah, Miri
06.2009 - 11.2009
Waiter - Dynasty Hotel, Jln Pujut-Lutong, Miri
06.2009 - 06.2009
University Malaysia Sarawak - Bachelor of Economics and Business with Honours, Industrial Economics
University Technology Malaysia - Diploma in Technology Management, Industrial Management
Sekolah Menengah Teknik Matang - Electronic (Sijil Penilaian Menengah), Electronic Engineering