Proven expertise in customer service and advanced software knowledge, demonstrated through successful client relationship management at Parkroyal Hotel. Excelled in high-pressure situations, enhancing customer satisfaction and collaboration among staff. Skilled in both interpersonal communication and organizational tasks, achieving significant improvements in operational efficiency. Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Hi, I’m
Arsyad Maulana
Housekeeping
Lhokseumawe,Indonesia
Summary
Overview
2
years of professional experience
1
Certification
Work History
Parkroyal HotelJalan Kemus, Simpang Ampat, Alor Gajah, 78000 Melaka
Staff Member
04.2024 - Current
Job overview
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
JAR MAINTENANCE SERVICEJln BS 14/3, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor Malaysia
Staff Member
11.2022 - Current
Job overview
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Estadia Hotel Melaka Terminal Pahlawan, Jln Merdeka, Banda Hilir, 75000, Melaka
Staff Member
12.2022 - 04.2024
Job overview
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
Education
Sma Negeri 5 LhokseumaweJl. Teungku Wahab Dahlawi, Paya Punteut, Kec. Muar
from Bahasa
University Overview
Skills
Customer service understanding
Accomplishments
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
Languages
English
Elementary (A2)
Certification
Teamwork&results
Timeline
Teamwork&results
08-2024
Staff Member
Parkroyal Hotel
04.2024 - Current
Staff Member
Estadia Hotel Melaka
12.2022 - 04.2024
Staff Member
JAR MAINTENANCE SERVICE
11.2022 - Current
Sma Negeri 5 Lhokseumawe
from Bahasa
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