Arslan Mubarik
Sialkoat
Summary
Dynamic General Manager with a proven track record at Karthik, excelling in operational strategy and customer service. Spearheaded initiatives that enhanced efficiency and compliance, while fostering a collaborative team environment. Expert in financial analysis and staff training, driving significant improvements in customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
General Manager
Karthik
Johar Bahru
12.2022 - Current
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Salman shreeff
Faislabad
02.2019 - 11.2022
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Oversaw product development initiatives from concept through completion stages.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Order Taker
Zafar iqbal
Faislabad
06.2016 - 01.2018
- Ensured accuracy of all orders before submitting them to the kitchen staff.
- Confirmed customer orders on delivery documents prior to delivery.
- Organized menus according to seasonal changes or promotional events.
- Tracked deliveries using GPS systems or other tracking technology.
- Cross-checked order slips with invoices before submitting them for billing purposes.
Education
Some College (No Degree) - Engineering
Government Higher Secondary Schools Wadala Sandhuw
Sialkot Pakistan07-2016
Skills
- Operational strategy
- Financial analysis
- Regulatory compliance
- Inventory management
- Customer service
- Staff training
- Sales management
- Customer relationship management
Languages
Urdu
First Language
English
Elementary (A2)
A2
Malay
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Timeline
General Manager
Karthik
12.2022 - Current
General Manager
Salman shreeff
02.2019 - 11.2022
Order Taker
Zafar iqbal
06.2016 - 01.2018
Some College (No Degree) - Engineering
Government Higher Secondary Schools Wadala Sandhuw
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