Muhammad Arshad Bin Suhaimi
Data Center Support
Johor Bahru,80150
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Data Center Support
Xcellink Pte. Ltd.
01.2020 - Current
- Company Overview: Part of the DXC and Deutsche Bank project.
- Consistently met or exceeded all service level agreements related to the data center, ensuring customer satisfaction and trust in the reliability of services provided.
- Maintained high standards of cleanliness within the data center environment to reduce potential hazards and maximize operational efficiency.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Ensured data security through rigorous adherence to access control protocols and regular review of system logs.
- Supported efficient problem solving during high-pressure situations by maintaining clear communication with data center team members and other stakeholders.
- Participating in troubleshooting calls to help clients facing issues, visually verifying problems, handling multiple client requests at once and reviewing client Change and Incident tickets in Service Now.
Sales Assistant
PC Image SDN. BHD.
07.2018 - 11.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Certificate of Skills - Information Technology
Community College Pasir Gudang
Johor08-2019
Malaysia Certificate of Education (SPM) - Information Communication & Technology (Additional Subject)
Sekolah Menengah Kebangsaan Sri Tebrau
Johor Bahru01.2016
Skills
- Incident Management
- Asset Management
- Change Management
- Ticketing systems
- IT support
- Teamwork and Collaboration
- Time Management
- Task Prioritization
- Interpersonal Communication
- Written Communication
- Continuous Improvement
- Adaptability
References
- Azmi Mohamed Rashid - Shift Lead - (+65) 9222 7370
- Najmiah Mohd Nor - Lecturer - (+60) 7 254 3150
Languages
Malay
English
Timeline
Data Center Support
Xcellink Pte. Ltd.
01.2020 - Current
Sales Assistant
PC Image SDN. BHD.
07.2018 - 11.2018
Certificate of Skills - Information Technology
Community College Pasir Gudang
Malaysia Certificate of Education (SPM) - Information Communication & Technology (Additional Subject)
Sekolah Menengah Kebangsaan Sri Tebrau
Similar Profiles
Norhaizat Mohamed NoorNorhaizat Mohamed Noor
IT Team Lead at OPUS IT Services Pte LtdIT Team Lead at OPUS IT Services Pte Ltd
Sophie ChangSophie Chang
Assistant Director, Cyber Defense Group at Synapxe Pte LtdAssistant Director, Cyber Defense Group at Synapxe Pte Ltd
Sambandam JayashreeSambandam Jayashree
Software Testing Consultant at Optimum Solutions Pte LtdSoftware Testing Consultant at Optimum Solutions Pte Ltd