Arokiam Sebastien

Work History

Sr. Desktop Support Specialist (Contract base)

Honeywell Aerospace Avionics Malaysia

09.2024 - 04.2026

Set up workstations with computer and network connectivity.
Audit systems, assess results, and remediate for security, performance, and compliance.
Ensure security and privacy of networks and computer systems.
Monitor performance of all IT systems.
Maintain licenses and upgrades schedules.
Administer user login and email accounts.
Ensure high-level security of data, network access and backup systems.
Handle annual budget and ensure cost effectiveness.
Set up administration of video and audio conference equipment.
Install, configure, and maintain computer hardware, software, and peripheral devices.
Provide training and set up user accounts.
Preserve assets, information security and control structures.
Configure, install, upgrade, and support laptops, desktop computers, and monitors.
Set up and administration of VPN and internal access hardware and software.

Sr. EUC Desktop Support (Project base)

Persistent System

05.2024 - 09.2024

Provide technical support to colleagues, on-site and remote.
Diagnose and troubleshoot technical issues, handle their software, hardware and network configuration, ensuring all issues are properly logged.
Manage and monitor all installed systems and infrastructure.
Install, configure, test, and maintain operating systems, application software, and system management tools.
Manage LAN & WAN connectivity services.
Maintain security, backup, and redundancy strategies.
Write and maintain custom scripts to increase efficiency through automation.
Participate in the design of information, budget planning, and operational support systems.
Work with vendors and other IT personnel for problem resolution.
Asset management & Document technical knowledge in the form of notes and manuals.
Prioritize and manage several projects and trouble tickets open issues at one time.

Senior Operation Executive (IT & TOLL)

Lingkaran Luar Butterworth (LLB)

06.2023 - 03.2024

Manage and coordinating transactions of data operations in plaza monitor and oversee the running of Cash and ETC operation at each plaza.
Monitoring plaza staff for OT, claims, counselling, plaza requirement, auditing plaza, operation forms, holidays and replacement for operation, in accordance with established policies and procedures.
Manage and coordinating the Monthly Maintenance Schedule routine for the Technicians TCS (Toll Computer System) staff.
Control and train all the new method need to be done by Toll Supervisor and Toll Tellers.
Represent LLB for meeting with LLM due of operations.
Plan and propose the maintenance parts of TCS/TCSS to the management.

Sr. Desktop System Engineer (IT)

MESINIAGA BHD (INFINEON TECHNOLOGIES (SDN.BHD))

01.2022 - 02.2023

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.
Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post incident reviews.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Developing a deep understanding of projects to gain insights into the scope of service delivery.
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. Analyzing third-party as well as internal processes and creating strategies for service delivery.
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
Leading personnel management, including staff recruitment, performance assessment, training and mentoring.
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Supervising desktop management teams to facilitate continual improvements in the desktop environment. Collaborating with technical design teams to set standards for software, hardware, and security.

Senior System Support Engineer (IT)

SAPURAKENCANA PETROLEUM BERHAD (PETRONAS DAGANGAN BERHAD)

02.2009 - 12.2022

To provide first level (1&L2) support to Client Employees for their installed IT Assets, Software Applications and Operating System.
Manage, configure and set up the sites (POS, Server & Credit Card system).
Provide emergency support via on-call assistance.
Recommend and implement appropriate actions to determine and resolve system problems.
Identify and resolve operational system problems.
Install and operate LAN, WAN and dial access services for operations.
Manage project, plan and implement system’s maintenance and administration.
Ensure SLA and network KPI are delivered as per expectations.

Senior IT Executive

Holiday Inn Resort, Penang Ferring tower

06.2006 - 02.2009

Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems- PMS, Point of Sale (POS), IPTV, Telephony systems and other software vendors.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
Prepare & Implement Preventive Maintenance schedule for all IT hardware & Software.
Manage leadership in the establishment of project scope, technical strategy, cost, budget and support staff requirements with new IT initiatives.
Keep updated with latest hotel technology and security risks on a regular basis.
Able to perform other IT or Systems related tasks assigned by the management.

MIS Officer

The Haven Resort, Ipoh

09.2005 - 02.2006

Design, develop, implement, maintain and enhance the Hotel system.
Responsible for identifying, proposing and evaluating new software and hardware.
Responsible for infrastructure development, IT security, maintenance, backup data, and Networking.
To oversee all technical matters, such as software development, network security and operations.
Plan and coordinate on installation, upgrading hardware and software, programming, systems design, the implementation of computer networks, the development of internet and intranet sites.
Solve technical and operational problems according to user reports.
To ensure upkeep, maintenance, security of networks, then analyses the computer information needs of the department.
Plans strategic perspective and determine immediate and long-range personnel and equipment requirement.

Senior System Executive

IPOH CITY & COUNTRY CLUB

01.2000 - 08.2005

Responsible for the Point of sales (POS) system of the organization.
To conduct training and refresher classes for all employees.
Maintaining records of software licenses.
Maintaining records of software licenses. Investigating, diagnosing and solving computer software and hardware faults.
Responsible for the infrastructure development, IT security, maintenance, backup data and network in the department.
Ensure of the implementation and administration of technology within the organizations is done.

System Support Assistant

PRACTICAL ADVANCED TECHNOLOGY SDN. BHD

01.1998 - 12.1999

Provides assistance, information and support to clients and ensures client relationship maintenance.
To install PC, server, maintain and repair the college networking system.
To ensure hardware and software installation. Troubleshoot, diagnosing and/or clarifying and/or resolving support requests.
Preparation of IT documentation regarding system configurations and technical processes.

IT Executive

C.I.E - I.T.S COMPUTER CENTRE SDN. BHD

12.1996 - 12.1997

Coordinated and maintained PCs, servers, and networking systems for school education programs in PERAK state.
Guided and assisted end users with follow-ups and sales calls to enhance service delivery.
Ensure that there is no breakdown at all schools and education departments.
Ensure that all related to schools and education department issues are handled promptly.
Address all issues related to schools and education departments promptly.

Summary

Overview

Work History

Sr. Desktop Support Specialist (Contract base)

Sr. EUC Desktop Support (Project base)

Senior Operation Executive (IT & TOLL)

Sr. Desktop System Engineer (IT)

Senior System Support Engineer (IT)

Senior IT Executive

MIS Officer

Senior System Executive

System Support Assistant

IT Executive

Education

Professional Certificate - Cyber Security Basic Practitioner

Master of Business Administration(MBA) - Generic (Business Development and Entrepreneurship)

Professional Certificate - Business Development

Diploma in Information Technology - undefined

Advance Certificate - Computer System Support

Sijil Pelajaran Malaysia (SPM) - undefined

Skills

Certification

Timeline

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