Arnold Camingue
Team Manager
Davao City,Davao del Sur
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Voice of the Customer Advocate
TDCX (Malaysia)
Kuala Lumpur, Kuala Lumpur
5 2022 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Listened to customers in actively to assess issues and provide accurate information.
Team Leader
ILucent Solutions
Davao City, Davao Del Sur
02.2020 - 04.2022
- Led a team of medical billers and appointment setters, supporting doctors and medical facilities based in New York and New Jersey.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Account Associate
VXI Global Holdings B.V.
10.2017 - 02.2020
- Increased client satisfaction by effectively managing and resolving account issues.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
Associate Team Manager/Project Manager
Appen Butler Hill Philippines
10.2016 - 03.2017
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Account Associate
IBEX Global Philippines
06.2014 - 10.2016
- Increased client satisfaction by effectively managing and resolving account issues.
- Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
Team Leader
Qualfon Philippines Inc.
03.2010 - 05.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
QA Analyst
Qualfon Philippines Inc.
12.2009 - 03.2010
- Monitoring and evaluating calls to ensure the quality of service that the company is providing to our valued clients.
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Analyzed quality and performance data to support operational decision-making.
Technical Support/Customer Service Rep
Qualfon Philippines Inc.
10.2007 - 12.2009
- Inbound, Outbound, and Chat Support experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Arts - Teaching in English
Holy Cross of Davao College
Davao City 06.2020 - 03.2022
Bachelor of Arts - English Education
Holy Cross of Davao College
Davao City 06.2005 - 03.2007
Bachelor of Arts - Philosophy And Religious Studies
St. Francis Xavier College Seminary
Davao City 06.2001 - 03.2005
Skills
Team Supervision
Quality Improvement
Client Service
Performance Improvement
Issue Resolution
References
- Kumutamalar Biraiya, Senior Customer Service Team Leader, TDCX Malaysia, +60 16-406-3931, kumuthamalar.biraiya@tdcx.com, Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50470
- Andre Villalba, Operations Director, iLucent Solutions, +63-906-052-3825, andre@ilucent.com, G/F Metrolifestyle Bldg., F. Torres St., Davao City, 8000
- Regina Mangahas, Operations Manager, VXI Global Holdings B.V., +63-917-620-9866, regina.rmangahas@gmail.com, 3rd Floor SM Annex, Davao City, 8000
Timeline
Master of Arts - Teaching in English
Holy Cross of Davao College
06.2020 - 03.2022
Team Leader
ILucent Solutions
02.2020 - 04.2022
Account Associate
VXI Global Holdings B.V.
10.2017 - 02.2020
Associate Team Manager/Project Manager
Appen Butler Hill Philippines
10.2016 - 03.2017
Account Associate
IBEX Global Philippines
06.2014 - 10.2016
Team Leader
Qualfon Philippines Inc.
03.2010 - 05.2014
QA Analyst
Qualfon Philippines Inc.
12.2009 - 03.2010
Technical Support/Customer Service Rep
Qualfon Philippines Inc.
10.2007 - 12.2009
Bachelor of Arts - English Education
Holy Cross of Davao College
06.2005 - 03.2007
Bachelor of Arts - Philosophy And Religious Studies
St. Francis Xavier College Seminary
06.2001 - 03.2005
Voice of the Customer Advocate
TDCX (Malaysia)
5 2022 - 10.2024
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