Arnel D De los Reyes
Customer Service Specialist
Residensi Brickfields Condominium Jalan Thamby Abdullah 1, Brickfields, 50470 KL, Wilayah KL
Summary
Dedicated and detail-oriented Technical / Customer Service specialist with 10 years of experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter and forward-thinker.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
TDCX MY
10.2024 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Technical Advisor I
Concentrix
12.2019 - 10.2024
- Manage customer accounts
- Help customer setting up their website, troubleshoot DNS server, Database, Wordpress,Bluehost Builder, and Weebl
- Setting up Professional Email Account & Email Client
- Upsell additional products/services
Sales/Retention Specialist
Acquire | Shore Solutions
07.2019 - 12.2019
- Saved customer accounts from cancelation and offer better deals
- Setting up new accounts
- Upsell additional service like cable, internet, phone, and mobility service.
Sr Technical Advisor
Concentrix
03.2015 - 02.2019
- Provide troubleshooting steps to customer for their cable, internet and phone
- Upsell additional products/services
- Mentor for new hire - Process Support
Technical Support Representative
Expert Global Solutions
06.2014 - 03.2015
- Provide assistance for Dell customers to troubleshoot their laptop and desktop
- Upsell additional products/services
- Manage customer accounts, warranty and device delivery.
Career Advisor
IBEX Global Inc
01.2012 - 01.2014
- Provide help to customer to be certified and offer educational assistance
- Manage customer accounts We offer different types of insurance (credit card protection, housing, travel, etc.)
Customer Service Representative
Spi Global Inc, Pldt Ventus Inc
03.2009 - 12.2011
- Provide customer service for Maynilad Water District and Cignal TV customers
- Maximised customer satisfaction by resolving service issues promptly.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Customer Service Representative
EITI/Equitable Card Network
07.2008 - 01.2009
- Collect credit card payment and set up payment plan
- Maximised customer satisfaction by resolving service issues promptly.
- Account Activation/Deactivation
Education
National Certificate II - Food And Beverage Services NCII
Tesda
Manila10-2022
Associate of Arts - Graphic Arts And Printing Technology
Technological University of The Philippines
Manila Philippines 04.2001 - 2006
Secondary School
Torres High School
Skills
- Analytical thinking and Problem solving
- Multitasking and can work under pressure
- Critical thinking
- Decision-making
Character Reference
- Raphael Renzo Rodriguez
Sr. Quality Analyst
09153720270
- Christian Paul Canete
Customer Service Representative
09277209452
- Maui Alora
Technical Advisor I
09084505863
Timeline
Customer Service Specialist
TDCX MY
10.2024 - Current
Technical Advisor I
Concentrix
12.2019 - 10.2024
Sales/Retention Specialist
Acquire | Shore Solutions
07.2019 - 12.2019
Sr Technical Advisor
Concentrix
03.2015 - 02.2019
Technical Support Representative
Expert Global Solutions
06.2014 - 03.2015
Career Advisor
IBEX Global Inc
01.2012 - 01.2014
Customer Service Representative
Spi Global Inc, Pldt Ventus Inc
03.2009 - 12.2011
Customer Service Representative
EITI/Equitable Card Network
07.2008 - 01.2009
Associate of Arts - Graphic Arts And Printing Technology
Technological University of The Philippines
04.2001 - 2006
National Certificate II - Food And Beverage Services NCII
Tesda
Secondary School
Torres High School
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