ARLINNI BINTI ADAM
TEAM LEADER, IMPLEMENTATION & CLIENT DELIVERY, COMMERCIAL SOLUTIONS
Shah Alam,SELANGOR
Summary
Dynamic team leader at United Overseas Bank (M) Berhad, adept at managing complex commercial card implementations. Proven ability to enhance client experiences through effective teamwork and process improvements. Skilled in client onboarding and compliance, driving efficiency while fostering strong relationships across departments. Recognized for motivating teams to achieve high-quality results.
Overview
18
18
years of professional experience
Work History
TEAM LEADER, COMMERCIAL SOLUTIONS
UNITED OVERSEAS BANK (M) BERHAD
03.2007 - Current
- Manage and coordinate Commercial Cards' client implementations involving a wide range of commercial card products according to instructions from sales staff and established service level agreements.
- Responsible for assessing clients' needs, processing product enrollment and service specifications.
- Responsible to monitor timely submission of monthly reporting to Compliance team, Group, Business Partners.
- Participate in pre-sales meetings with prospects and business partners, serving as a resource to describe the implementation process and customer service capabilities.
- Guide all aspects of implementations with the sales team covering documentation, due diligence, product/service implementation, end-to-end testing of products and files, report requirements, user training and service.
- Ensure a quality and timely implementation in accordance to the timeline set with clients.
- Establish and develop close working relationships with card scheme and all colleagues, particularly Commercial Card & Wholesale Banking sales RM, technical team, product management, and all operational department to facilitate smooth and timely implementations.
- Attend client site visits and manage and deliver on-site implementation presentation when needed.
- Provide customer feedback to Product Manager to increase business and enhance existing products.
- Identify and implement process improvements that streamline procedures, increase implementation efficiencies and enhance the customer experience.
- Ensure client onboarding and existing clients' due diligence review meet Compliance requirement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Bachelor of Science - BUSINESS COMPUTING
UNIVERSITY TECHNOLOGY MARA
SHAH ALAM, SELANGOR 04.2001 -
Skills
Team management
Teamwork and collaboration
Work planning
Team motivation
Client service
Timeline
TEAM LEADER, COMMERCIAL SOLUTIONS
UNITED OVERSEAS BANK (M) BERHAD
03.2007 - Current
Bachelor of Science - BUSINESS COMPUTING
UNIVERSITY TECHNOLOGY MARA
04.2001 -
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