Arivinthar Sivajiganesan
Senior Client Care Executive
Summary
Dedicated professional with over 7 years of experience in customer service and banking customer management. Adept at delivering exceptional service and cultivating positive client relationships through effective communication and problem-solving skills. Seasoned Customer Service Representative with a proven track record of 7 years in a fast-paced call center environment. Committed to delivering prompt, efficient, and accurate service to handle high volumes of incoming calls.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
UOB Centre of Excellence
02.2025 - Current
- Provided exceptional support to customers by resolving inquiries, processing orders and troubleshooting issues across multiple channels (phone & email).
- Maintain service standards within turnaround time to mitigate complaints and financial loss.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Mentored junior team members, contributing to their professional development and overall team success.
Senior Content Moderator
Byte Precision Sdn Bhd
03.2021 - 03.2024
- Experienced in leading moderation efforts to ensure platform compliance with community guidelines and legal standards.
- Skilled in reviewing user-generated content, managing escalations and mentoring junior moderators.
- Proven ability to handle high volume environments with attention to details and sound judgement.
Client Care Executive, Personal Banking
Standard Chartered GBS Sdn.Bhd
10.2015 - 12.2021
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Senior Client Care Executive, Priority Banking
Standard Chartered GBS Sdn.Bhd
01.2019 - 01.2021
- Delivered personalized service to high-net-worth clients, addressing complex banking needs with a focus on relationship management and customer satisfaction.
- Handled customer's inquiries, transactions and issue resolution with efficiency and discretion.
Customer Relationship Officer
Hong Leong Bank Berhad
01.2014 - 05.2015
- Managed & nurtured customer relationships to drive satisfaction, retention and loyalty.
- Acted as primary point of contact for client enquiries, service requests and issue resolution.
Education
Sijil Tinggi Pelajaran Malaysia -
S.M.K SS17
Subang Jaya, Selangor 01.2012 - 2013.01
Skills
Active listening
Product knowledge
Call management
Problem-solving
Adaptability and flexibility
Business growth and retention
Customer complaint resolution
Certification
Top performer of Q3 & Q4 in US MARKET, Association of Banks in Singapore, 2017 (SILVER), 2019 (GOLD), 2021
Availability
July 2025 onwards
Timeline
Senior Customer Service Representative
UOB Centre of Excellence
02.2025 - Current
Senior Content Moderator
Byte Precision Sdn Bhd
03.2021 - 03.2024
Senior Client Care Executive, Priority Banking
Standard Chartered GBS Sdn.Bhd
01.2019 - 01.2021
Client Care Executive, Personal Banking
Standard Chartered GBS Sdn.Bhd
10.2015 - 12.2021
Customer Relationship Officer
Hong Leong Bank Berhad
01.2014 - 05.2015
Sijil Tinggi Pelajaran Malaysia -
S.M.K SS17
01.2012 - 2013.01
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