Arisya Md Isa

• Handling new clients involving all aspects of integration and also preparing front facing pages on ShopBack Australia platform - Onboarded over 200 merchants in the past year such as Disney +, Coles, The INKEY List, FURLA, Vevor
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Created internal process automation to track issues and time taken to get them resolved according to SLA
• Assisted in improving the Missing Cashback by using data visualization tools and automating new processes
• Keep abreast of new initiatives and developments by constantly finding new ways to improve daily tasks
• Develop relationships and work closely with clients on resolving issues and suggesting them on better integration methods
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Led projects, analyzed data to identify opportunities for improvement, conducted research, gathered information from multiple sources and presented results for a new Business Unit (BU).
• Exceeded goals through effective task prioritization and great work ethic.

Finance Operations

• Ensure billing is successfully completed
• Process disputes and refunds
• Assist with weekly, monthly, quarterly and annual reporting
• Communicate issues that impact on the running of core merchant operational processes

Merchant Operations

• Assist with setting up new merchant stores, linking the network to our end
• Correspond with external and internal parties to streamline on-boarding process of merchants
• Assist with performing quality assurance checks on critical elements including tracking on merchants, merchant transactions, commissions, payments, cashback
• Assist with troubleshooting breaks in commission/cashback reporting - Assist with user experience and user interface improvements in relation to being rewarded as a customer on the platform
• Delivered services to customer locations within specific timeframes.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Prepared Manager's KPI Report - Analysed problems regarding to department (HDS) Hoursplan Report, managed to increase department's Submission percentage from a 74% to a whooping 96% by collaborating with team members to achieve target results.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution for department codes validation together with Sugantha Lakshmi (Delivery Excellence Leader)
• Improved operations through consistent hard work and dedication.
• Prepared the HDS Quarter Review Slide Deck by consolidating each managers slides
• Prepared CIC MY Hybrid Distributed Services Catalogue
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Offered technical assistance to support front-line teams with daily operations and special projects.
• Studied with senior staff to develop deep understanding of team processes and full operational activities while understanding the backend of how an app company works
• Gathered and documented information about group processes and procedures.
• Assisted with coordination of technical and business system process improvements.
• Wrote and revised technical documentation for operational procedures.
• Enhanced new features of ShopBack GO which launched less than a year.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty. Excellent sales service to ensure high levels of customer satisfaction through - “Go the extra mile” to drive sales
• Processed product returns and assisted customers with other selections.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Determining and assessing the client’s existing style and making appropriate wardrobe improvements
• Understanding the client’s needs and making relevant purchases, style suggestions, and also providing hair and make-up advice
• Ensuring ensembles are agreed upon before the time and that the client is happy with the choices made
• Multitasking while handling Point of Sale (POS) system - Rapid mathematical skills when handling client's inquiry.
• Monitored current trends to understand fashions and better serve customer needs.
• Organized sales area and work station to showcase products and boost sales.

• Improved communication skills when handling with customers
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reviewed new promotions and monitored price changes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Restocked and organized merchandise in front lanes.

• Elected as the President for Video Innovation Club in 2017/18
• Elected as the Vice President for Entrepreneurship Club in 2016/17