Arissara Engchatamontree

· Inside Sales Account Manager - Cloud Solution

· Drive cloud adoption and digital transformation for SMB clients by delivering tailored cloud solutions through strategic engagement, partner collaboration, and pipeline management.

· Key Responsibilities:

· Manage a portfolio of SMB accounts, providing end-to-end cloud solution consultation and lifecycle support.

· Lead client engagements to assess IT infrastructure, identify business challenges, and recommend cloud-based solutions.

· Identify and address customer needs in areas such as cloud migration, security enhancement, data modernization (e.g., data warehouse), and AI Foundry adoption.

· Proactively schedule and lead client meetings to evaluate solution fit, understand client's need and drive business impact.

· Collaborate with partners and internal stakeholders (e.g., Solution Area Specialists, Sales Managers) to align solutions with customer goals.

· Maintain opportunity hygiene and ensure pipeline accuracy through effective CRM management and cross-functional coordination.

· Facilitate Access sponsorships and Proof of Concept (PoC) provisioning, ensuring timely approvals and stakeholder alignment.

· Participate in regional syncs to align job scope and share insights across Thailand and APAC teams.

Core Skills:

· Cloud Sales Strategy

· SMB Account Management

· Cloud Migration framework, Security & AI

· CRM & Forecasting

· Partner Collaboration

· Customer Engagement

Key Achievements:

· Successfully secured client buy-in for cloud security upgrades and cloud migration planning.

· Recognized for maintaining high standards of customer engagement and technical readiness.

· Increased lead-to-opportunity conversion rate by 50% through strategic cross-selling, upselling, and personalized solution pitching based on deep understanding of customer pain points.

· Contributed to internal knowledge sharing and account strategy development across the SMB segment.

Certifications:

·Microsoft Certified: Azure Fundamentals (AZ-900)

·Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

· Analyst and identify customer’s needs and match HP products.

· Sell products to customers via inbound channels i.e Calls, Emails etc and Follow-up.

· Generate opportunity by outbound call to customer in list to upsell and cross - sell and follow up until close the deals,Explain recommended product solution, up-sell and cross-sell via phone and Email environment.

· Communicate professionally with customers regarding current promotions and product upgrades and new product launches.

· Building and maintaining sales pipelines followed by accurate,forecasting and sales revenue closures.

· Daily Sales Pipeline and Activity to be updated in CRM and maintained.

· Follow up with customers to solicit further sales, respond to sales enquiries.

· Adhere to sales process, pipeline management,

ethics and compliance.

• Developed comprehensive reports to analyze client data, ensuring informed decision-making for higher management.
• Managed a diverse portfolio of clients, effectively prioritizing tasks to meet deadlines and exceed expectations.
• Served as a trusted advisor for key clients, providing strategic guidance and support throughout the entire customer lifecycle.
• Built strong relationships with clients through timely communication and regular follow ups.
• A positive customer journey by providing relationship management support as a named advisor across the whole client lifecycle, from planning through to invoice.
• Priorities, plan and make the completion of all customer activity from planning through to invoice, in line with or ahead of agreed business SLAs (ensuring that utilization for FTE colleagues vs subcontractors is optimized and that travel time, assessor competencies/ activity codes, usage of subcontractors are taken into account)
• Effective and timely invoicing of accounts and that systems are updated with the right notes and purchase order.
• Understand the champion that customer needs and manage/ anticipate customer complaints to support a positive experience

· Manage the day to day flow of incoming chat/email messages from Thai Customers by providing customer support and solutions to customers’ enquiries while ensuring response time and productivity KPI are maintained.

· Build sustainable relationships of trust through open and interactive communication with clients.

· Informs customers about products and services available and assesses customer needs.

· Provides statistical and performance feedback to track workload, response time and quality of input.

· Coach and develop new team members on regular basis.

· Responsible for preparing Daily Activity Report.

· Make calls to promote Company Products and Services on regular basis.

· Provide suggestions and feedbacks to Marketing Team on monthly basis. So, Company can adjust/fine tune the products and services that align with current market needs.

· Manage the day to day flow of incoming calls from Thai Customers by providing technical support for Apple products (iPhone, iPod, iPad, Apple watch, iMac and Mac book) ensuring response time and productivity KPI are maintained.

· Responds to telephone inquiries and complaints using standard scripts and procedures provided by team lead.

· Build sustainable relationships of trust through open and interactive communication with clients.

· Collect and analyze data to identify solutions based on root cause analysis, and create business cases to

· present to operations and related technical support team.

· Informs customers about services available and assess customer needs.

· Provides statistical and performance feedback to track workload, response time and quality of input.

· Coach and develop new team members on a regular basis.