Arikrisnan Gnasegaran
Sentul, Kuala Lumpur,PR
Summary
Dynamic Business and Management (Hons) graduate with a proven track record leading high-performing teams across communications and telecommunications. Combines expertise in professional writing, technical support, and quality assurance to optimize operations. Transitioning a lifelong passion for education into academic lecturer to drive student success and institutional excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Support Associate
Concentrix
Kuala Lumpur, Malaysia
10.2022 - Current
- Handled cases from T1 support.
- Received multiple recognitions and awards for Best Agents of the Month.
- Demonstrate outstanding technical troubleshooting skills, identifying problems promptly and precisely.
- Reduce support desk ticketing response times through effective planning and task delegation.
- Produced in-depth risk reports, educating about significant risks and confirming individuals understood accountability.
Quality Evaluator Apprentice
Concentrix
Kuala Lumpur, Malaysia
08.2025 - 01.2026
- Selected for QA apprentice based on the performance.
- Created RCA report weekly to be shared for the Manager's and also for the clients' review.
- Provide face-to-face coaching to the agents on weekly basis. Act as a floor support as well.
- Review the detractors from the customer and look AFI from the reports.
- Prepared and submitted reports to supervisors on product malfunctions and corrective actions.
- Closely observed operations to ensure workflows and processes complied with safety regulations.
Digital Engagement Customer Service Executive
- U Mobile HQ
Kuala Lumpur, Malaysia
03.2020 - 03.2021
- Handled customer concerns via Facebook, Twitter and email and escalated major issues to supervisors/managers.
- Collaborated with team members to achieve target results.
- Met schedule using excellent planning and coordination skills.
Public Relations Internship
Roots PR Sdn Bhd
Petaling Jaya, Malaysia
01.2018 - 06.2018
- Involved in clients' events like Adidas "KL RUN 2018" & Tefal Cooking Workshop (Sheila Rusly)
- Collaborated with brand ambassadors to maintain a positive public online and offline presence.E.g: Adidas, Nestle, Celcom Axiata, Johnnie Walker, Tefal & DHL.
- Secured high profile coverage through targeted, ongoing communications with key national media contacts.
- Created and distributed innovative, snappy press releases, engaging regional and national outlets in current campaign activity.
- Delivered clear, concise press and interview briefings, heightening media engagement with marketing activity.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Created corporate brand imaging by designing cohesive and engaging logos, letterheads and business cards.
Education
Bachelor of Business Administration - Business Management
Northumbria University
Newcastle, United Kingdom2025
UK Degree Transfer Business Programme (2 years) - Business
Brickfields Asia College
Petaling Jaya2022
Certificate of Higher Education (SPM) -
SMK Sultan Abdul Jalil
Johor 2015
Diploma - Mass Communication
IACT College
Petaling Jaya08.2018
Skills
- Persuasive and Opinion Writing
- Adobe Photoshop
- Adobe Illustrator
- Adobe After Effects CC
- Adobe InDesign
- Photography
- Microsoft Office
Additional Information
References
- Name: Taranie A/L S Vallavan
H/P: +60 17-354 6984
Designation: Current Team Leader at Concentrix
- Name: EJ Anengyao
H/P: +60 17‑812 2157
Designation: QA Manager at Concentrix
- Name: Lydia Emmanuel
H/P: 6018-2007595
Designation: Senior Executive Customer Experience (Team Leader) at U Mobile
- Name: Lavinia Sivabalan
H/P: 6012-3481482
Designation: Lecturer at Brickfields Asia College
Accomplishments
- LinkedIn Profile: linkedin.com/in/arikrisnan-gnasegaran-4b49a8157
Languages
Tamil, English
First Language
Tamil
Proficient
C2
English
Proficient
C2
Malay
Proficient
C2
Notable Portfolios (Refer to the link below)
- Typography Effects Music Video https://youtu.be/as4vqGcllhM
- Music Video GAINZ PRODUCTION Starley - Call On Me (Ryan Riback Remix https://youtu.be/7ndqEYNSGYo
Certification
- Received NPS and RMA Champion for the Quarterly in Concentrix.
- Received recognition and award for Best T1 Agent of the Month in Concentrix.
- Tamil, English & Malay Debate Competition (District & State)
- Tamil, English & Malay Storytelling Competition (District & State)
- Tamil & English Public Speaking (District & State)
- Graphic Design
- Organisational Behaviour: Macquarie University
- Microeconomics: University of Pennsylvania
- Foundations of Project Management
Timeline
Quality Evaluator Apprentice
Concentrix
08.2025 - 01.2026
Senior Support Associate
Concentrix
10.2022 - Current
Digital Engagement Customer Service Executive
- U Mobile HQ
03.2020 - 03.2021
Public Relations Internship
Roots PR Sdn Bhd
01.2018 - 06.2018
Bachelor of Business Administration - Business Management
Northumbria University
UK Degree Transfer Business Programme (2 years) - Business
Brickfields Asia College
Certificate of Higher Education (SPM) -
SMK Sultan Abdul Jalil
Diploma - Mass Communication
IACT College