Summary
Versatile and confident Telemarketer with 5 years of experience call center environment. Collaborative member of dedicated and revenue-driven team with tenacity and consumer-oriented approach to supporting long-and-short-term sales goals. I am driven and ambitious with a clear career vision. Motivated to continuously develop new skills and seize growth opportunities. Confident in my abilities, I approach challenges with a positive mindset and a proactive attitude, positioning myself for success
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Sales Representative
Carsome SDN BHD
10.2023 - 12.2024
- Perform Outbound Calls based on leads assigned by Team Leads via CARSOME's CRM system.
- Conduct outbound and inbound calls to address customer inquiries, effectively presenting CARSOME services, and assisting customers with information and solutions to their needs.
- Experienced in encouraging customers to attend free vehicle inspections, providing accurate price quotes, and assisting in the sale of their cars.
- Proactively persuade customers to reschedule appointments that have been cancelled and inform customer about ongoing deals and promotion.
Telemarketing
Reka Advisory SDN BHD
05.2022 - 08.2023
- Organized and followed up on fresh leads assigned by the team leader, making calls to effectively present our platform and encourage investment, while also managing leads through the WhatsApp platform.
- Assisted clients in understanding proper investment strategies and actively encouraged their participation in foundational investment webinars to enhance their knowledge.
- Consistently meeting and exceeding monthly sales targets by identifying customer needs, delivering personalized solutions, and ensuring high customer satisfaction, contributing to overall sales growth and team objectives.
Barista & Service Crew
Flavor Cafe ( Iras Damai SDN BHD )
01.2021 - 03.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages according to recipe and presentation standard.
- Provided exceptional customer service, resulting in increased repeat customer and positive reviews.
Telemarketing
Daythree Business Service SDN BHD
12.2018 - 02.2020
- Responsible for maintaining and organizing a comprehensive system of office files, ensuring accurate and efficient document management.
- Proactively managed outbound calls, promoting and driving sales initiatives for the Maxis Campaign, consistently meeting performance objectives.
- Maintained good working relationship with co-workers and management.
- Documented telemarketing activities and produced reports showing results against targets.
Recovery Collector
Express Solution SDN BHD
01.2017 - 11.2017
- Responsible for the collection of overdue accounts assigned to the team
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.Call and remind customers on their payments
- Educated customers on the importance of maintaining good credit history by timely debt repayment.
- Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sale and credit conditions.
- Monitored overdue accounts to determine which ones required additional action such as legal proceedings.
Education
SPM -
04.2012 - 01.2016
- Credits - Bahasa Melayu & Pendidikan Islam.
- Certifications - All Basic Subjects.
- AJK of Pengawas Musolla, 2013 to 2016.
Skills
Languages proficiency (Proficient Malay & Intermediate English)
System usability (Willing to learn fast and confident using the system)
Exceptional communication (Being clear and respectful, active listening, showing understanding, and being open to giving and receiving feedback)
Performance improvement (Take time to reflect on mistakes and focus on continuous improvement, both professionally and personally)
Telemarketing expertise (I’m well-versed in the product and ready and have a plan for unexpected questions during sales negotiations)
Relationship building (Friendly and easygoing nature helps me easy to have smooth two way communication with customers)
Flexible and Adaptable (Stay open-minded about the work environment and be ready to adapt to changes in company , products and responsibilities conditions)
References
- EN Azrul - Team Leader Reka Advisory SDN BHD
Contact No - 01117975785
- MR Navindren - Team Leader Carsome SDN BHD
Contact No - 0103690425
Timeline
Customer Service Sales Representative - Carsome SDN BHD
10.2023 - 12.2024
Telemarketing - Reka Advisory SDN BHD
05.2022 - 08.2023
Barista & Service Crew - Flavor Cafe ( Iras Damai SDN BHD )
01.2021 - 03.2022
Telemarketing - Daythree Business Service SDN BHD
12.2018 - 02.2020
Recovery Collector - Express Solution SDN BHD
01.2017 - 11.2017
SMK USJ 8 - SPM,
04.2012 - 01.2016