Summary
Overview
Work History
Education
Skills
References
Timeline
MUHAMMAD ARIF RIFQI

MUHAMMAD ARIF RIFQI

Summary

Versatile and confident Telemarketer with 5 years of experience call center environment. Collaborative member of dedicated and revenue-driven team with tenacity and consumer-oriented approach to supporting long-and-short-term sales goals. I am driven and ambitious with a clear career vision. Motivated to continuously develop new skills and seize growth opportunities. Confident in my abilities, I approach challenges with a positive mindset and a proactive attitude, positioning myself for success

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Sales Representative

Carsome SDN BHD
10.2023 - 12.2024
  • Perform Outbound Calls based on leads assigned by Team Leads via CARSOME's CRM system.
  • Conduct outbound and inbound calls to address customer inquiries, effectively presenting CARSOME services, and assisting customers with information and solutions to their needs.
  • Experienced in encouraging customers to attend free vehicle inspections, providing accurate price quotes, and assisting in the sale of their cars.
  • Proactively persuade customers to reschedule appointments that have been cancelled and inform customer about ongoing deals and promotion.

Telemarketing

Reka Advisory SDN BHD
05.2022 - 08.2023
  • Organized and followed up on fresh leads assigned by the team leader, making calls to effectively present our platform and encourage investment, while also managing leads through the WhatsApp platform.
  • Assisted clients in understanding proper investment strategies and actively encouraged their participation in foundational investment webinars to enhance their knowledge.
  • Consistently meeting and exceeding monthly sales targets by identifying customer needs, delivering personalized solutions, and ensuring high customer satisfaction, contributing to overall sales growth and team objectives.

Barista & Service Crew

Flavor Cafe ( Iras Damai SDN BHD )
01.2021 - 03.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages according to recipe and presentation standard.
  • Provided exceptional customer service, resulting in increased repeat customer and positive reviews.

Telemarketing

Daythree Business Service SDN BHD
12.2018 - 02.2020
  • Responsible for maintaining and organizing a comprehensive system of office files, ensuring accurate and efficient document management.
  • Proactively managed outbound calls, promoting and driving sales initiatives for the Maxis Campaign, consistently meeting performance objectives.
  • Maintained good working relationship with co-workers and management.
  • Documented telemarketing activities and produced reports showing results against targets.

Recovery Collector

Express Solution SDN BHD
01.2017 - 11.2017
  • Responsible for the collection of overdue accounts assigned to the team
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.Call and remind customers on their payments
  • Educated customers on the importance of maintaining good credit history by timely debt repayment.
  • Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sale and credit conditions.
  • Monitored overdue accounts to determine which ones required additional action such as legal proceedings.

Education

SPM -

SMK USJ 8, Subang Jaya, Selangor, Malaysia
04.2012 - 01.2016
  • Credits - Bahasa Melayu & Pendidikan Islam.
  • Certifications - All Basic Subjects.
  • AJK of Pengawas Musolla, 2013 to 2016.


Skills

Languages proficiency (Proficient Malay & Intermediate English)

References

  • EN Azrul - Team Leader Reka Advisory SDN BHD

Contact No - 01117975785

  • MR Navindren - Team Leader Carsome SDN BHD

Contact No - 0103690425


Timeline

Customer Service Sales Representative - Carsome SDN BHD
10.2023 - 12.2024
Telemarketing - Reka Advisory SDN BHD
05.2022 - 08.2023
Barista & Service Crew - Flavor Cafe ( Iras Damai SDN BHD )
01.2021 - 03.2022
Telemarketing - Daythree Business Service SDN BHD
12.2018 - 02.2020
Recovery Collector - Express Solution SDN BHD
01.2017 - 11.2017
SMK USJ 8 - SPM,
04.2012 - 01.2016

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MUHAMMAD ARIF RIFQI