Nisa Irdina Nurjunaidi
Kuala Lumpur
Summary
Cheerful live stream hostess with over 1 year of experience in live hosting and over 2 years of experience in sales and customer service, knowledgeable about greeting, engaging, and guiding audiences to the suitable products. Proven record of increasing viewer ratings through product demonstration, and compelling casual sharing sessions. Energetic and punctual individual committed to the highest quality of being an excellent team member.
Overview
4
4
years of professional experience
Work History
Live Broadcasting Host
LANBENA SDN BHD
Bangsar, Kuala Lumpur, Malaysia
02.2025 - 06.2025
- Ensures logged commercials, promotions, and any other programming essential to the live broadcast operation are aired and displayed.
- Assists and engages live viewers with their inquiries regarding displayed products.
- Experiences in the beauty and fashion industries with very strong product knowledge.
- Manage to achieve GMV of RM800 to RM1500 per hour during daily live sessions, depending on the current traffic.
- Achieved GMV of RM10,000+ for a 5-hour session during a high-traffic campaign.
- Able to control the big crowd during high traffic, hence close more sales.
- Understands how to navigate the TikTok seller center.
- Understands how to navigate the OBS application for live streams.
- Understands which target market to focus on based on gender, age range, etc.
Live Streaming Host
NasTasya & Co SDN BHD
Subang Jaya, Selangor, Malaysia
04.2024 - 12.2024
- Helped potential customers during a live session to find specific products, answered questions, and offered product advice.
- Worked with fellow live host team members to achieve group targets and monthly total GMV.
- Greeted audiences and provided exceptional customer service.
- Engaged with live audiences through compelling storytelling.
- Develop engaging content that meets audience interests and rating goals based on current trends and niches.
- Drive sales by creating an urgent-sale method.
Hospitality Specialist (Sales)
BERJAYA STARBUCKS SDN BHD
Seri Kembangan, Selangor, Malaysia
01.2023 - 12.2023
- Coordinated inventory checks and ensured stock levels met operational needs.
- Assisted in training new staff on company policies and customer service standards.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Service Representative
ONEWORK Contacts SDN BHD
Kuchai Lama, Kuala Lumpur, Malaysia
01.2021 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Diploma of Aviation Technology in Aeroplane
UniKL MIAT (Malaysian Institute of Aviation)
Sepang, Selangor01-2022
Skills
- Live broadcasting
- Content creation
- Sales driven strategy
- Product knowledge
- Customer service
- Sales through urgency creation method
- Trend analysis
- Effective customer upselling
- Multitasking proficiency
Accomplishments
- Achieved company monthly GMV sales target
- Assist newcomers with product knowledge and live stream skills
Languages
Malay
Native
Native
English
Proficient (C2)
C2
Timeline
Live Broadcasting Host
LANBENA SDN BHD
02.2025 - 06.2025
Live Streaming Host
NasTasya & Co SDN BHD
04.2024 - 12.2024
Hospitality Specialist (Sales)
BERJAYA STARBUCKS SDN BHD
01.2023 - 12.2023
Customer Service Representative
ONEWORK Contacts SDN BHD
01.2021 - 03.2021
Diploma of Aviation Technology in Aeroplane
UniKL MIAT (Malaysian Institute of Aviation)
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