Microsoft windows excel
Ariff Ikram Bin Rose Din
Outlet Manager
Ampang, Selangor
Summary
Dynamic leader with a proven track record at QL Maxincome Sdn Bhd (Family Mart Malaysia), enhancing store profitability and customer satisfaction through expert inventory management and exceptional customer service. Skilled in team development and retail inventory management, I've successfully reduced staff turnover by fostering a supportive work environment, achieving significant improvements in efficiency and sales performance.
Overview
9
9
years of professional experience
Work History
Store Manager
QL Maxincome Sdn Bhd ( Family Mart Malaysia )
Ampang, Selangor
04.2019 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Approved regular payroll submissions for employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Sales Supervisor
V Power SDN BHD ( Honda Impian )
01.2018 - 03.2019
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Boosted sales by implementing effective training programs for new and existing employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Mentored junior staff members, fostering professional development and career progression within the organization.
Sales Manager
Vape Lounge Sdn Bhd
Kuala Lumpur, Kuala Lumpur
08.2015 - 02.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Diploma - Information Technology
UNIKL
Kuala Lumpur, Malaysia 04.2001 -
SPM - Mechanical
Sekolah Menengah Teknik
Shah Alam, Selangor, Malaysia 04.2001 -
UPSR -
Sekolah Kebangsaan Lembah Keramat
Lembah Keramat, Kuala Lumpur 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Shift scheduling
Problem-solving
Staff management
Loss prevention
Team leadership
Multitasking and organization
Software
Microsoft windows word
Microsoft windows 11 pro
Microsoft windows navision
HHT (Hand Held Terminal)
Pos Terminal
Timeline
Store Manager
QL Maxincome Sdn Bhd ( Family Mart Malaysia )
04.2019 - 06.2024
Sales Supervisor
V Power SDN BHD ( Honda Impian )
01.2018 - 03.2019
Sales Manager
Vape Lounge Sdn Bhd
08.2015 - 02.2018
Diploma - Information Technology
UNIKL
04.2001 -
SPM - Mechanical
Sekolah Menengah Teknik
04.2001 -
UPSR -
Sekolah Kebangsaan Lembah Keramat
04.2001 -