Summary
Overview
Work History
Education
Reference
Software
Timeline
Generic
Ariff Yazid

Ariff Yazid

Ampang

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Guest Service Agent

Sleeping Lion Suites
10.2023 - Current
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Freelancer

Grab Food
08.2021 - 09.2023
  • Processed restaurant food order requests efficiently.
  • Achieved punctual distribution of meals to recipients.
  • Handled customer transactions for food purchases.

Guest Service Supervisor

Hotel Istana Kuala Lumpur
06.2020 - 08.2021
  • Oversaw staff training and handled managerial tasks.
  • Handled tasks during night audit shifts.
  • Coached new employees on best practices in customer relations and compliance with property rules.
  • Reviewed upcoming events and planned for expected challenges.
  • Oversaw policies for managing guest relations.

Guest Services Agent

Hotel Istana
01.2019 - 06.2019
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained consistent positive customer feedback.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Security Personnel

Grandmillenniumm Kuala Lumpur
10.2017 - 12.2018
  • Conducted background investigations and security checks for employees and contractors.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Education

SPM - Biology

SMK Bukit Mendi
Pahang

Reference

Assistant Room Division Manager :

1) Ms Cherlyn Yeo

+60 12-904 0545


Front Office Manager :

1) Mr Tim Anderson

+60 10-947 5692

Software

Opera

IDB System

Resaweb Reservation

Timeline

Guest Service Agent

Sleeping Lion Suites
10.2023 - Current

Freelancer

Grab Food
08.2021 - 09.2023

Guest Service Supervisor

Hotel Istana Kuala Lumpur
06.2020 - 08.2021

Guest Services Agent

Hotel Istana
01.2019 - 06.2019

Security Personnel

Grandmillenniumm Kuala Lumpur
10.2017 - 12.2018

SPM - Biology

SMK Bukit Mendi
Ariff Yazid