Arief Kurniawan Sabri
Quality & Support Analyst
Kuala Lumpur, Malaysia
Summary
Dedicated Quality Analyst with almost 5 years of experience in content moderation and quality assurance. Proven track record in evaluating user-generated content to ensure adherence to community guidelines and maintain high-quality standards. Adept at conducting audits, providing actionable feedback, and collaborating with cross-functional teams to enhance processes. Strong analytical skills and attention to detail, with a commitment to continuous improvement and data-driven decision-making.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Quality & Support Analyst
Accenture Technology Solutions Sdn Bhd
04.2024 - Current
- Conduct regular audits of moderation processes to maintain high-quality standards. Along with providing constructive feedback to moderators and content creators to improve content quality.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Investigated accidents thoroughly, identifying root causes and implementing corrective actions to prevent recurrence.
- Collaborate with management to refine content moderation guidelines and best practices.
- Assist in training new moderators and offer ongoing support to enhance their performance.
Trust & Safety Associate
Accenture Technology Solutions Sdn Bhd
02.2020 - 04.2024
- Conducted risk assessments for various projects, ensuring all safety measures were in place before commencement.
- Provided support during audits by gathering relevant documentation, demonstrating the organization''s commitment to safety standards.
Travel Writer
Travelingyuk.com
10.2018 - 01.2020
- Sourced unique story ideas by continuously exploring new destinations and attending industry conferencesevents.
Education
Bachelor of Management - Business Management of Telecomunication
Telkom University
Bandung, West Java, Indonesia 04.2001 -
Skills
- Analytical Skills
- Attention to Detail
- Communication Skills
- Technical Proficiency
- Problem-Solving
- Experience
Timeline
Quality & Support Analyst
Accenture Technology Solutions Sdn Bhd
04.2024 - Current
Trust & Safety Associate
Accenture Technology Solutions Sdn Bhd
02.2020 - 04.2024
Travel Writer
Travelingyuk.com
10.2018 - 01.2020
Bachelor of Management - Business Management of Telecomunication
Telkom University
04.2001 -
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