MUHAMAD ARIF YUSMAN
F&B
NO 16 LORONG IM 2/9 BANDAR INDERA MAHKOTA KUANTAN
Summary
Accomplished Food and Beverage Manager with a proven track record at The Blue Plates, enhancing customer satisfaction and streamlining operations. Expert in cost control and service delivery management, I led teams to improve efficiency and foster professional growth. Skilled in menu development and labor management, strategic approach resulted in significant service quality improvements. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of coffee and cocktail. Built career of 2 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
The Blue Plates
03.2021 - 06.2024
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Managed bar and wait staff and directed hiring program.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Food and Beverage Supervisor
The Manhattan Fish Market
01.2018 - 07.2020
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Education
SIJIL KEMAHIRAN MALAYSIA - Industrial Electronics Technology
Institusi Latihan Perindustrian
Kuantan, Pahang, Malaysia 04.2001 -
Diploma Electronic Industry - Industrial Electronics Technology
ADTEC Batu Pahat
Batu Pahat, Johor, Malaysia 04.2001 -
Skills
Food and Beverage Operations
Cost Control
Food presentation
Labor Management
Ordering Supplies
Employee Supervision
Multitasking
Quality Control
Timeline
Food and Beverage Manager
The Blue Plates
03.2021 - 06.2024
Food and Beverage Supervisor
The Manhattan Fish Market
01.2018 - 07.2020
SIJIL KEMAHIRAN MALAYSIA - Industrial Electronics Technology
Institusi Latihan Perindustrian
04.2001 -
Diploma Electronic Industry - Industrial Electronics Technology
ADTEC Batu Pahat
04.2001 -
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