ARAVINDH UMA SHANGKAR
Logistics Executive
Negeri Sembilan
Summary
Goal-driven Logistics Executive with TWO years of experience developing targeted plans to meet customer needs while balancing budgets and external constraints. Designed framework to achieve higher revenues through utilization of existing resources. Directed formation of internal partnerships and harnessed improved functional technology to achieve targeted results.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
Work History
Logistics Executive (MY & SG)
PICKUPP MALAYSIA
3 2022 - 2 2024
- Address issues faced by consignees, merchants, and delivery agents in Malaysia and Singapore
- Track parcels
- Resolve delivery issues with internal departments
- Assist in creating daily bulk orders for merchants such as Lazada and etc
- Assist merchants with orders and payments
- Enroute orders and update the status on the system for delivery agents.
- Achieved and exceeded revenue goals and KPIs.
- Used backend software to coordinate and monitor outgoing and inbound deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
- Mentored junior team members, fostering a culture of continuous learning within the organization''s logistics department.
SELLER SUPPORT - AMAZON EU & NA
STARTEK MALAYSIA
08.2021 - 12.2021
- Provide prompt and efficient service to Amazon Sellers through email and chat
- Work with AWS and multiple technology applications to resolve seller contacts
- Maintain good performance metrics such as quality, productivity, first contact resolution, and attendance
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels
- Liaise with other departments such as Customer Service, Merchant Investigations, and Payment teams as required to resolve Seller's issues.
DISPUTE ASSOCIATE SALES FORCE
SHOPEE SG
09.2020 - 08.2021
- Resolving after sales cases via outbound email
- Assisting with buyer's and seller's concerns
- High CSAT Contributor
- Achieving weekly and monthly QA above 90%
- Achieving daily productivity
- Resolving cases before SLA violation
- Data entry.
MARKETING EXECUTIVE
ORIN'S GROUP
12.2016 - 02.2017
- Developed marketing plans for new products
- Followed products through their life-cycles
- Produced surveys to collect customer feedback for new products
- Examined sales data and analyze market trends
- Prepared and executed presentations in a professional and assertive matter
- Communicated with team members and vendors about business goals
- Developed promotional strategies for new products.
Education
PRIMARY SCHOOL -
SJK(T) JAVA LANE
01.2006 - 04.2011
SECONDARY SCHOOL (SPM) -
SMK BUKIT MEWAH
01.2012 - 04.2016
DIPLOMA IN BUSINESS - Business
INTI INTERNATIONAL UNIVERSITY
Negeri Sembilan 01.2017 - 04.2020
BACHELOR'S IN INTERNATIONAL BUSINESS - International Business
INTI INTERNATIONAL UNIVERSITY
01.2021 - 04.2024
Skills
Excellent in MS Word, MS Excel, MS PowerPoint
Sales Force
Amazon WorkSpaces (AWS)
Intercom
Slacks
Adobe Photoshop (Basic)
Photography
Interpersonal Communication
Shipping coordination
Logistics functions
Problem-Solving
Multitasking
QA Results
Outbound Email
Chats
Operations Management
Logistics Analysis
Warehouse Management
Transportation Logistics
Vendor Relationship Management
Transportation Management
Transportation schedules
Accomplishments
- Completed the Basic Photography Workshops Photo 1, 2 & 3 by Nikon Malaysia, 2013
- Participated in the Junior Achievement Young Enterprise Progam as an Operations Director by AMCHAM MALAYSIA, 2015
- Completed the JA Resume Writing & Interview Skills Workshop by JA Malaysia, 2016
- Silver Medal in the Asian Young Inventors Exhibition at the 27th International Invention, Innovation & Technology Exhibition 2016, KLCC
- Silver Medal in the Malaysian Young Inventors Exhibition at the 27th International Invention, Innovation & Technology Exhibition 2016, KLCC
- Bronze Award for Young Inventors Challenge 2016 organised by the Association of Science, Technology & Innovation (ASTI) at Sunway University
- Bronze Medal for KLESF International Challenge 2016 at MIECC
- Participated in "Lift as you Rise" fundraising event aimed at education and empowering youths to build support to Malaysia Association for the Welfare of Mentally Challenged Children, INTI International University, 2017
- Achieving Month to Date QA above 90%, Brandt International, 2021
- Highest volume of ticket handling in the whole team, PICKUPP, 2023
Personal Information
Date of Birth: 08/21/1999
Languages
English (Native)
Proficient
C2
Bahasa Malaysia (Fluent)
Advanced
C1
Tamil (Fluent)
Advanced
C1
Timeline
SELLER SUPPORT - AMAZON EU & NA
STARTEK MALAYSIA
08.2021 - 12.2021
BACHELOR'S IN INTERNATIONAL BUSINESS - International Business
INTI INTERNATIONAL UNIVERSITY
01.2021 - 04.2024
DISPUTE ASSOCIATE SALES FORCE
SHOPEE SG
09.2020 - 08.2021
DIPLOMA IN BUSINESS - Business
INTI INTERNATIONAL UNIVERSITY
01.2017 - 04.2020
MARKETING EXECUTIVE
ORIN'S GROUP
12.2016 - 02.2017
SECONDARY SCHOOL (SPM) -
SMK BUKIT MEWAH
01.2012 - 04.2016
PRIMARY SCHOOL -
SJK(T) JAVA LANE
01.2006 - 04.2011
Logistics Executive (MY & SG)
PICKUPP MALAYSIA
3 2022 - 2 2024
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